Network Engineer

Description

GSPANN is hiring a Network Engineer (L2) to keep enterprise networks running smoothly, focusing on resolving network incidents, carrying out routine changes and upgrades, and monitoring performance and availability.

Roles and Responsibilities

• Manage the troubleshooting and resolution of network incidents involving routers, switches, firewalls, wireless infrastructure, VPNs, and load balancers.
• Support deep technical troubleshooting through packet captures, log analysis, interface diagnostics, and connectivity validation.
• Ensure complex technical issues are escalated to Level 3 (L3) engineers when required, with complete documentation of findings.
• Implement standard network changes and service requests in accordance with established procedures.
• Manage firewall policy changes, Virtual Local Area Network (VLAN) creation, port configurations, Access Control List (ACL) updates, Network Address Translation (NAT) modifications, and VPN configurations.
• Support the onboarding and deployment of new network devices and infrastructure components.
• Manage firmware and operating system upgrades, configuration backups, and restore activities across network devices.
• Ensure configuration compliance and network standardization, and support security remediation initiatives.
• Implement and maintain standard router, switch, firewall, and wireless configurations.
• Support enterprise network monitoring using SolarWinds, LogicMonitor, PRTG, NetFlow, and Wireshark, and investigate alerts related to latency, packet loss, bandwidth utilization, interface errors, and link failures.
• Drive proactive monitoring efforts to improve network performance and availability.
• Ensure monitoring configurations and device inventories remain accurate and up to date.
• Develop and maintain operational documentation, Standard Operating Procedures (SOPs), runbooks, and knowledge base articles.
• Build detailed handover and escalation notes that capture troubleshooting steps, incident resolutions, and escalation details for engineering teams.
• Support on-call rotations, scheduled maintenance activities, network change windows, infrastructure deployment projects, and Major Incident Management (MIM) situations.
• Collaborate with vendors and third-party support teams on issue resolution, and with L3 engineers on operational improvements and engineering initiatives.

Skills and Experience

• Hold a Cisco Certified Network Associate (CCNA) certification.
• Holding a Cisco Certified Network Professional (CCNP), Fortinet Network Security Expert (NSE) Associate, Palo Alto Networks Certified Cybersecurity Entry-level Technician (PCCET), or Information Technology Infrastructure Library (ITIL) Foundation certification is an advantage.
• Bring 4–7 years of experience in network operations, network support, or network engineering roles.
• Demonstrate strong hands-on experience with enterprise networking technologies, including routing, switching, VPNs, VLANs, and firewall administration.
• Work with Cisco, Aruba, and Juniper network environments, along with Palo Alto, Fortinet, or Cisco Firepower firewalls.
• Utilize monitoring tools such as SolarWinds, LogicMonitor, NetFlow, and Wireshark with hands-on proficiency.
• Apply troubleshooting skills to network incidents involving connectivity, routing, switching, wireless, and security technologies.
• Bring exposure to firmware upgrades, patch management, configuration management, and network maintenance activities.
• Demonstrate a good understanding of incident management, change management, and operational support processes.
• Apply basic scripting skills using Python, PowerShell, or Bash.
• Demonstrate strong documentation, communication, and stakeholder management skills.
• Bring the flexibility to work in a 24x7 operational environment and participate in on-call rotations.
• Demonstrate a willingness to learn, grow, and progress toward an L3 network engineering role.