Technical Engagement Manager

Description

GSPANN is hiring a Technical Engagement Manager to own client accounts and lead global delivery teams, focusing on client satisfaction, delivery quality, and account growth.

Roles and Responsibilities

• Manage multiple global delivery teams.
• Drive client satisfaction, delivery quality, and account growth with full accountability.
• Collaborate with onsite account managers to identify new opportunities and resource requirements for account growth.
• Lead RFP activities from offshore for new opportunities and defend the proposals.
• Develop engagement metrics regularly and present them to management.
• Lead the account as the single point of contact from offshore.
• Collaborate with Human Resources (HR) and hiring teams to ensure timely fulfillment of resource needs.
• Lead business review meetings with the customer.
• Develop the next level of leaders through mentoring.
• Design blueprints for business transformations by conceptualizing and analyzing needs, and present the solutions.
• Ensure healthy account margins.
• Collaborate with senior client stakeholders on architecture, design, and program planning discussions on an ongoing basis.
• Lead knowledge-sharing sessions and publish case studies.
• Manage program and project documents in a knowledge-base repository.
• Drive the identification of accelerators and innovations.
• Design the right team composition for delivery by understanding complex interdependencies.
• Lead program and project objectives and prepare plans to achieve them.
• Develop the benefits and success criteria for each program or project.
• Drive the definition and tracking of benefits for reporting.
• Ensure dependencies and critical decision and discussion points are identified.
• Lead program reviews with relevant stakeholders to identify and manage issues and ensure smooth delivery.
• Drive delivery governance and resolve escalated project issues affecting the program.
• Manage periodic performance reviews of key individuals on the account across multiple project teams.
• Ensure all project phases (requirements gathering, initiation including design, execution, and closure) are monitored regularly, and recommend corrective actions.
• Drive tracking of actual vs. planned program and project progress using Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
• Manage conflicts, risks, and dependencies.
• Lead scope management: when the program changes, conduct an impact analysis on cost and other organizational parameters, and share the findings with the client.
• Build relationships with key project team members through frequent performance reviews and updates, keeping them motivated and understanding their concerns and suggestions.
• Manage and resolve conflicts between work streams, groups, or individuals.
• Support goal setting and performance appraisals for the team.
• Develop associates by identifying training needs based on the client's changing focus.
• Drive team participation in recruitment drives, training, and other organizational initiatives.

Skills and Experience

• Hold a Project Management Professional (PMP) certification, which is an advantage.
• Bring strong experience in the Java and J2EE web development stack along with Agile practices.
• Demonstrate excellent communication skills and experience managing and motivating high-performance teams and individuals.
• Manage multiple tracks simultaneously with strong program management expertise.
• Bring strong experience in e-commerce or with retail clients.
• Demonstrate a proven ability to build rapport and credibility and influence others to drive results across the organization.
• Apply creative problem-solving to team, deliverable, and cross-functional issues amid changing priorities.
• Manage changing operational goals and demands with flexibility and resourcefulness.
• Bring experience in project management or delivery across offshore and onshore models with Agile development processes.
• Demonstrate a strong commitment to operational excellence and governance.
• Apply a proven ability to set expectations, communicate status to technical, business, and executive teams, and own critical issues through to closure.
• Work with matrix organizations across varying technology practices.
• Manage 50+ resources across single or multiple accounts.
• Bring top-notch consulting or relationship management skills and a deep appreciation of IT tools, techniques, systems, and solutions.
• Demonstrate comfort both leading and following groups or teams.