Site Reliability Engineer

Job Description

Job Summary

The Site Reliability Engineer (SRE) is responsible for ensuring the availability, performance, scalability, and reliability of enterprise platforms and applications. The role focuses on monitoring, automation, incident management, and continuous improvement, working closely with engineering and DevOps teams to build resilient and highly available systems.

Responsibilities

• Ensure high availability and reliability of production systems and services
• Monitor system health using observability tools (logs, metrics, traces)
• Define and track SLIs, SLOs, and SLAs to measure system performance
• Lead/support incident management, root cause analysis (RCA), and post-incident reviews
• Automate operational tasks and implement Infrastructure as Code (IaC) practices
• Support and improve CI/CD pipelines for stable and efficient releases

Skills and Competencies

Technical Skills

• Cloud Platforms: Azure
• Monitoring & Observability: Prometheus, Grafana, Splunk, ELK, Datadog
• Containers & Orchestration: Docker, Kubernetes
• CI/CD Tools: Jenkins, GitHub Actions, GitLab CI, Azure DevOps
• Infrastructure as Code: Terraform, Ansible, CloudFormation

Qualifications

Technical Skills

• Cloud Platforms: AWS / Azure / GCP
• Monitoring & Observability: Prometheus, Grafana, Splunk, ELK, Datadog
• Containers & Orchestration: Docker, Kubernetes
• CI/CD Tools: Jenkins, GitHub Actions, GitLab CI, Azure DevOps
• Infrastructure as Code: Terraform, Ansible, CloudFormation

About Us

At Zensar, we're experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.