QA Engineer

Role Overview:

We are seeking a highly motivated Quality Assurance (QA) Engineer to ensure the quality, reliability, and performance of enterprise applications. The ideal candidate will be responsible for validating software functionality, identifying defects, creating test strategies, and collaborating with development teams to deliver high-quality products that meet business requirements.

Key Responsibilities:

• Analyze business requirements, functional specifications, and user stories.
• Develop test plans, test cases, test scenarios, and test data.
• Define test strategies and quality assurance processes.
• Estimate testing efforts and timelines.
• Perform manual testing, functional testing, integration testing, system testing, regression testing, and user acceptance testing (UAT).
• Validate business workflows and application functionality.
• Execute test cases and document results.
• Identify, log, track, and verify defects through closure.
• Test REST and SOAP APIs using tools such as Postman and SoapUI.
• Validate backend services and integrations.
• Perform database validation using SQL queries.
• Ensure data integrity across applications.
• Track defects using Jira, Azure DevOps, or similar tools.
• Conduct root cause analysis for recurring defects.
• Monitor and report quality metrics.
• Ensure compliance with defined quality standards and processes.
• Participate in Scrum ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives.
• Work closely with developers, business analysts, and product owners.
• Support shift-left testing and continuous quality practices.
• Contribute to continuous process improvement initiatives.

Required Skills:

• Strong knowledge of SDLC and STLC.
• Experience in manual testing and defect management.
• Functional, regression, integration, system, and UAT testing.
• Test case preparation and execution.
• Root cause analysis and defect lifecycle management.
• Hands-on experience with Postman, SoapUI, or REST Assured.
• Strong SQL skills for database validation.
• Understanding of REST APIs, JSON, XML, and microservices.
• Jira, Azure DevOps, HP ALM, or equivalent test management tools.
• Confluence for documentation.
• Git for version control.

Automation Knowledge (Preferred):

• Exposure to Selenium, Playwright, Cypress, or similar automation tools.
• Basic scripting knowledge in Java, Python, or JavaScript.
• Understanding of test automation concepts and frameworks.

Preferred Skills:

• Experience working in Agile/Scrum environments.
• Knowledge of cloud platforms such as AWS, Azure, or GCP.
• Experience in Retail, eCommerce, Banking, or Healthcare domains.
• Understanding of performance and security testing.
• Familiarity with CI/CD pipelines and DevOps practices.

Educational Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related field.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Attention to detail and quality-focused mindset.
• Ability to work independently and in a team environment.
• Strong stakeholder management skills.

Key Performance Indicators (KPIs):

• Defect detection efficiency
• Defect leakage rate
• Test coverage percentage
• Requirement coverage
• On-time test delivery
• Reduction in production defects
• Customer satisfaction and product quality metrics

Nice-to-Have Certifications:

• ISTQB Certified Tester
• Certified Agile Tester
• Scrum Certification
• Selenium Certification
• Azure/AWS Fundamentals

About Us:

At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.