MetaSolv Application Support Lead
Pune, India · On-site · Full-time
- Posted 1w ago
- From Zensar’s careers page
- Location
- Pune, India
- Work mode
- On-site
- Type
- Full-time
- Level
- Senior
- Experience
- 8+ years
- Department
- Information Technology
Apply on Zensar’s site
Opens the listing on fa-etvl-saasfaprod1.fa.ocs.oraclecloud.com
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About the role
Key Responsibilities
- Lead and mentor a team of MetaSolv support professionals.
- Act as primary escalation point for production incidents and service outages.
- Monitor incidents, service requests, and problem tickets.
- Ensure agreed SLAs and KPIs are consistently achieved.
- Drive root cause analysis (RCA) and preventive actions.
- Coordinate with business users, client IT teams, and vendors.
- Conduct daily operational reviews and status reporting.
- Manage release support, deployment validations, and post-production monitoring.
- Facilitate knowledge management and continuous service improvement initiatives.
- Support transition, KT, and stabilization activities.
Required Skills
- Strong experience in Oracle MetaSolv Solution (MSS).
- Telecom OSS/BSS domain knowledge.
- Incident, Problem, and Change Management.
- Production Support governance.
- SQL and database troubleshooting.
- Ticketing tools such as ServiceNow, Jira, Remedy, or equivalent.
- Team management and stakeholder communication.
- ITIL Foundation Certification.
- Experience with Oracle OSS products.
- Exposure to integration support environments.
Preferred Skills
- ITIL Foundation Certification.
- Experience with Oracle OSS products.
- Exposure to integration support environments.
Skills they ask for
Pick one to see other roles that ask for it.
- Oracle meta solv solution mss
- Telecom oss bss domain knowledge
- Incident problem change management
- Production governance
- SQL and database troubleshooting
- Service now or equivalent ticketing tools
- Executive communication and stakeholder management
- Itil foundation certification
- Experience with oracle oss products
- Exposure to integration support environments
About Zensar
Digital transformation and technology servicesZensar delivers technology services across applications, data, cloud, security, platforms, and marketing to help businesses modernize and operate their digital systems.
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