Content Writer (Change Management)

Job Description:

The role focuses on editing and publishing commerce feature updates on SalesConnect, while supporting partner readiness through Early Visibility (EV) sessions, standardized tracking, and support cross-functional engagement to ensure operational excellence across AMER, EMEA, and APJC theaters.

Responsibilities:

• Release Management: Manages the features comms SalesConnect (SC) publishing process, including content editing, review, and "Sneak Peek" scheduling.

• Program Facilitation: Manages weekly EV/Co-design session planning, hosting, and post-session documentation for regional stakeholders. Translation: Localization workflows for emails, documents, and SC announcement pages in collaboration with the GTS team.

• Tracking: Manages global action item trackers (COE, POM/DOM) and partner feedback loops, ensuring tasks are driven to closure.

• Reporting: help with program metrics and QBR data to provide leadership with insights into partner adoption and SME engagement.

• Webinar Support: Facilitates APJC COE forums and post-release partner webinars, managing Q&A documentation and session reporting.

Skills:

• Technical: Proficiency in Microsoft SharePoint/MS Lists, Excel (Pivot Tables/Data tracking), and content management platforms (SalesConnect).
• Communication: Godd written and verbal communication skills; ability to simplify complex technical updates for partner-facing audiences.
• Process Management: Strong organizational skills with the ability to maintain high data integrity in complex tracking systems.
• Agility: Ability to balance multiple regional time zones and competing project deadlines simultaneously.
• Analytical Thinking: Aptitude for generating operational reports and identifying process bottlenecks.

Qualifications:

• 12+ years of experience in project coordination, communications, or operations enablement.
• Experience in a multinational technology environment (Cisco/Network/SaaS industry preferred).
• Demonstrated track record of managing global stakeholders and cross-functional project lifecycles.

About Us:

At Zensar, we're "experience-led everything". We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.