Customer Support Executive

Responsibilities

• Provide customer support to the client's dealer network across Pan India for product-related queries and concerns.
• Handle incoming calls and support tickets, record each interaction accurately, and track tickets through resolution.
• Monitor pending issues, follow up with relevant teams, and help ensure timely closure of open tickets.
• Coordinate with partners and dealers to maintain smooth communication and effective issue resolution.
• Prepare and maintain accurate records, reports, and documentation related to client support activities.
• Communicate clearly with dealers and internal stakeholders in Hindi, English, and at least one South Indian language.

Requirements

• 1 to 3 years of experience in Customer Support; candidates from any industry may apply.
• Basic knowledge of Tally is required.
• Strong verbal and written communication skills in Hindi and English, along with proficiency in any South Indian language.
• Ability to manage multiple calls and tickets while maintaining accurate records and follow-up discipline.
• Good coordination skills, a customer-focused approach, and attention to detail are essential.

Compensation

₹20,000–₹24,000 per month. This is a full-time, in-office opportunity based in Chennai.