Technical Support Executive

Responsibilities:

• Handle customer queries related to TallyPrime via phone, email, or chat.
• Provide step-by-step guidance on installation, configuration, and usage of Tally software.
• Troubleshoot technical issues such as data errors, connectivity problems, and software updates.
• Assist clients with accounting and GST-related functionalities within Tally.
• Document customer interactions, issues, and resolutions in CRM systems.
• Escalate complex issues to senior support or technical teams when required.
• Conduct remote sessions or demonstrations to train customers on Tally features.
• Maintain strong product knowledge and stay updated on new releases and features.
• Ensure timely resolution of tickets and maintain SLA compliance.
• Build positive relationships with clients by providing proactive support and follow-ups.

Requirements / Qualifications:

• Strong knowledge of Tally ERP/TallyPrime software.
• Basic understanding of accounting principles, GST, and taxation.
• Bachelor's degree in Commerce, Accounting, Business Administration, or related field.
• 1–3 years of experience in customer support or accounting software support.
• Excellent communication skills (verbal and written).
• Ability to work independently and in a team environment.
• Familiarity with remote support tools and CRM systems (preferred).

Key Attributes:

• Customer-oriented mindset with patience and empathy.
• Certification in Tally ERP/TallyPrime is an added advantage.
• Problem-solving and analytical abilities.

Only local residents are eligible to apply for their preferred location.