Manager/Sr. Manager - Resolution/Control Tower

About Us

Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.

Our Core Offerings

• Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.
• Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.
• Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management.
• Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.
• Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.

As part of your day-to-day work, you will,

• Building long term relationship with key clients.
• Increasing existing volumes by interacting regularly with client’s and also helping the sales team by cross selling and upselling the service or product
• Monitoring all the set SLA’s by periodical reviews with different stakeholders
• Act as point of contact for complaints or grievance management

Must Haves

• Graduate/Post Graduate with Minimum 7-10 years of experience in client management preferably in Insurance/ TPA industry
• Good understanding of Life Insurance operations
• Good Analytical Skills
• Strong process & team management skills