Manager/Sr. Manager - Resolution/Control Tower
Visit Health
Full Time7+ yearsPosted 8 days ago
Let the right jobs find you
Get personalised suggestions from verified company career pages, matched to your role, location, level, and skills.
Overview
Position Type
Full Time
Experience
7+ years
Job Description
About Us
Visit Health is a pioneering health-tech platform, founded in 2016 by BITS Pilani alumni, dedicated to making healthcare accessible, affordable, and preventive. Originated as a telemedicine platform during the 2015 Swine Flu epidemic, Visit Health has grown into an all-in-one wellness ecosystem that connects doctors, insurers, and millions of families. Our services range from physical and mental wellness to OPD benefits, empowering both individuals and corporations to prioritize well-being.
Our Core Offerings
- Employee Assistance Program (EAP): Mental health support services for a balanced work-life experience.
- Personalized Health Plans: Tailored wellness programs with fitness, meditation, and nutritional guidance.
- Health Check-ups & Screenings: Preventive check-ups and vaccinations for proactive health management.
- Comprehensive Wellness Programs: Designed to boost morale, productivity, and holistic employee health.
- Preventive & OPD Care: Seamless primary care and OPD services, reducing out-of-pocket expenses through cashless OPD benefits.
As part of your day-to-day work, you will,
- Building long term relationship with key clients.
- Increasing existing volumes by interacting regularly with client’s and also helping the sales team by cross selling and upselling the service or product
- Monitoring all the set SLA’s by periodical reviews with different stakeholders
- Act as point of contact for complaints or grievance management
Must Haves
- Graduate/Post Graduate with Minimum 7-10 years of experience in client management preferably in Insurance/ TPA industry
- Good understanding of Life Insurance operations
- Good Analytical Skills
- Strong process & team management skills