Accounts Management Associate

Role Overview

We are looking for motivated, client-focused professionals to join our Corporate Accounts and Retail Accounts teams. The roles involve managing client relationships, coordinating with internal teams, driving account growth, and ensuring effective service delivery across the healthcare and wellness ecosystem.

Corporate Accounts focuses on B2B relationships with corporate clients, while Retail Accounts involves a B2B2C ecosystem of insurance partners, channel partners, brokers, and end beneficiaries.

Candidates should be comfortable engaging with clients, managing stakeholder expectations, resolving issues, analysing business performance, and contributing to account growth. The roles also require flexibility to travel for client meetings and business requirements.

Key Responsibilities

Corporate Accounts (B2B)

• Manage relationships with corporate clients and key stakeholders, including HR, Benefits, Compensation & Benefits, and employee wellness teams.
• Support client onboarding, implementation, and ongoing account management.
• Understand client requirements and coordinate with internal teams to ensure timely service delivery.
• Monitor account performance, client feedback, service issues, and engagement metrics.
• Identify opportunities for cross-selling, upselling, renewals, and account expansion.
• Prepare account reviews, MIS reports, presentations, and business updates.
• Conduct client meetings and business reviews to strengthen relationships, improve satisfaction, and support retention.
• Travel as required for client meetings, business reviews, and other account-related activities.

Retail Accounts (B2B2C)

• Manage relationships with insurance partners, channel partners, brokers, and other relevant business stakeholders.
• Support partner onboarding, activation, engagement, and ongoing account management.
• Understand partner requirements and coordinate with internal teams to ensure effective service delivery to end beneficiaries.
• Track partner performance, business volumes, conversions, engagement, and other relevant metrics.
• Identify opportunities to improve partner productivity, business growth, and client retention.
• Resolve partner queries and coordinate with internal teams to address service issues.
• Maintain accurate account records and prepare regular performance reports.
• Travel as required for partner meetings, relationship management, and business development activities.

Candidate Profile

• MBA/PGDM candidates from the 2027 graduating batch, preferably specialising in Marketing, Sales, Business Management, or a related discipline.
• Strong verbal and written communication skills.
• Good interpersonal skills and the ability to build professional relationships.
• Client-centric mindset and willingness to take ownership of deliverables.
• Basic understanding of sales, account management, business development, or client servicing.
• Comfort with Excel, PowerPoint, data interpretation, and business reporting.
• Analytical thinking, problem-solving ability, and attention to detail.
• Willingness to travel as required for business purposes.
• Willingness to work from the assigned office location.

Preferred Competencies

• Client and partner relationship management
• Communication, negotiation, and stakeholder management
• Commercial awareness and business development
• Problem-solving and conflict resolution
• Data-driven decision-making
• Ownership, adaptability, and learning agility

Compensation

• 0-11 months of experience: 7.5 LPA CTC
• 12-24 months of experience: 8 LPA CTC
• More than 24 months of experience: 8.5 LPA CTC

Final designation and compensation will be aligned with the candidate's experience, capabilities, and approved compensation structure.

Employment Details

This is a full-time, work-from-office opportunity. Travel is an integral requirement of the role, depending on business needs. Candidates who can join immediately or as per their availability will be considered.

Career Opportunity

The role offers exposure to B2B account management, B2B2C partner ecosystems, healthcare and wellness solutions, client relationship management, business performance metrics, and account growth.