Global People Operations & Transformation

Job Description

Turnitin is seeking a forward-thinking global HR executive to lead People Operations and its continued transformation. Reporting to the Chief People Experience Officer, this role oversees Global People Shared Services, Benefits, HR Systems and Analytics, and Employee Relations operations, including our external ER partnership. The role will also lead the planned integration of global Payroll operations from Finance.

We are looking for a leader who can design organizations, build capability and create leverage through effective structures, systems, technology and people. This includes challenging legacy ways of working, testing hypotheses, making fact-based investment decisions and using AI and automation to simplify work and improve productivity.

Roles and Responsibilities:

• Lead global People Shared Services across employee lifecycle operations, onboarding, offboarding, leaves, immigration coordination and employee support.
• Lead the design and continuous improvement of the People Shared Services delivery model, establishing clear ownership, decision rights, escalation protocols and accountability.
• Evaluate organizational structure, staffing, spans of control and work allocation to improve service effectiveness, productivity and management capacity.
• Build scalable operations through standardization, self-service, documented procedures, cross-training and succession coverage.
• Lead the global Employee Relations operating model, including governance, quality and performance of external ER partners.
• Bring strong judgment and practical expertise to complex employee matters, including investigations, performance, restructuring, separations and employment risk.
• Lead HRIS modernization, including strategy, selection, implementation, integration, adoption and ongoing optimization.
• Reimagine the People service model using AI, automation and integrated systems to reduce administrative work and improve self-service.
• Establish reliable People data, reporting and governance, including appropriate security, privacy and responsible AI controls.
• Lead global Benefits operations, including administration, enrollment, vendor performance, financial stewardship and employee experience.
• Design and implement an integration plan for global Payroll operations from Finance, including organizational structure, resourcing, systems, controls and transition readiness.
• Partner with the CPXO, PXLT, Finance, Legal and IT on business-critical decisions, operational risks and transformation priorities.

Qualifications:

• 15+ years of progressive global HR leadership experience, including senior accountability for HR Operations, Shared Services or organizational transformation.
• Bachelor's degree or equivalent experience required. Advanced degree or relevant HR or Employment Legal qualification / JD preferred.
• Strong understanding of global Benefits, Payroll operations, HR compliance and employee lifecycle services.
• Demonstrated organizational design expertise, including restructuring teams, developing management capacity and improving spans of control.
• Proven leadership of significant HRIS implementations or transformations, including systems integration, process redesign, automation and adoption.
• Demonstrated experience applying AI, automation or intelligent technologies to improve employee self-service, case management, workflow execution, analytics or operational productivity.
• Strong financial and analytical acumen, including building fact-based business cases and demonstrating measurable returns.
• Experience leading global, multidisciplinary teams in Remote-First, distributed or complex matrixed environments.
• Strong executive communication, sound judgment and the ability to influence stakeholders.

Additional Information:

The expected annual base salary range for this position is: $245,402/year to $283,445/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer and is determined by work location and a range of other relevant factors.

Global Benefits:

• Remote First Culture
• Health Care Coverage
• Education Reimbursement
• Competitive Paid Time Off
• Self-Care Days
• National Holidays
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program
• Parental Leave
• Retirement Plan with match/contribution

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.