Global People Operations & Transformation

Job Description

Turnitin is seeking a forward-thinking global HR executive to lead People Operations and its continued transformation. Reporting to the Chief People Experience Officer, this role oversees Global People Shared Services, Benefits, HR Systems and Analytics, and Employee Relations operations, including our external ER partnership. The role will also lead the planned integration of global Payroll operations from Finance.

We are looking for a leader who can design organizations, build capability and create leverage through effective structures, systems, technology and people. This includes challenging legacy ways of working, testing hypotheses, making fact-based investment decisions and using AI and automation to simplify work and improve productivity.

What You Will Do

Global People Shared Services & Operational Excellence

• Lead global People Shared Services across employee lifecycle operations, onboarding, offboarding, leaves, immigration coordination and employee support.
• Lead the design and continuous improvement of the People Shared Services (PSS) delivery model, establishing clear ownership, decision rights, escalation protocols and accountability.
• Evaluate organizational structure, staffing, spans of control and work allocation to improve service effectiveness, productivity and management capacity.
• Build scalable operations through standardization, self-service, documented procedures, cross-training and succession coverage.
• Establish performance measures that identify service gaps, recurring issues, operational risk and opportunities to redirect work to more effective delivery channels.

Employee Relations, Governance & Risk

• Lead the global Employee Relations operating model, including governance, quality and performance of external ER partners.
• Bring strong judgment and practical expertise to complex employee matters, including investigations, performance, restructuring, separations and employment risk.
• Establish clear decision rights, case ownership, service standards and escalation protocols in partnership with Legal and People Business Partners.
• Evaluate the effectiveness and economics of the ER delivery model, building internal expertise and alternatives to external providers where appropriate.
• Establish effective ER case management, tracking and reporting, including case volumes, themes, resolution timelines, outcomes and recurring risks.

HR Technology, AI & Digital Transformation

• Lead HRIS modernization, including strategy, selection, implementation, integration, adoption and ongoing optimization.
• Reimagine the People service model using AI, automation and integrated systems to reduce administrative work, improve self-service and create capacity for higher-value activities.
• Establish reliable People data, reporting and governance, including appropriate security, privacy and responsible AI controls.
• Develop fact-based business cases, test hypotheses through pilots and measure productivity, adoption, service improvements and return on investment.

Global Benefits & Payroll Transformation

• Lead global Benefits operations, including administration, enrollment, vendor performance, financial stewardship and employee experience.
• Design and implement an integration plan for global Payroll operations from Finance, including organizational structure, resourcing, systems, controls and transition readiness.
• Partner with Finance, Legal and IT to strengthen Payroll governance, compliance, accuracy and integration with People systems.

People Leadership, Organizational Design & Enterprise Partnership

• Assess capabilities and capacity against future operating requirements, making evidence-based recommendations to build, buy, automate, or redesign work.
• Lead effectively in a Remote-First environment, establishing strong operating rhythms, communication, collaboration and accountability across countries and time zones.
• Partner with the CPXO, PXLT, Finance, Legal and IT on business-critical decisions, operational risks and transformation priorities.

Qualifications

• 15+ years of progressive global HR leadership experience, including senior accountability for HR Operations, Shared Services or organizational transformation.
• Bachelor's degree or equivalent experience required. Advanced degree or relevant HR or Employment Legal qualification / JD preferred.
• Strong understanding of global Benefits, Payroll operations, HR compliance and employee lifecycle services.
• Demonstrated organizational design expertise, including restructuring teams, developing management capacity, establishing decision rights and improving spans of control and operational leverage.
• Deep Employee Relations expertise, with sound judgment in complex matters, employment risk, external provider oversight and development of internal ER capability.
• Proven leadership of significant HRIS implementations or transformations, including systems integration, process redesign, automation and adoption.
• Demonstrated experience applying AI, automation or intelligent technologies to improve employee self-service, knowledge management, case management, workflow execution, analytics or operational productivity.
• Strong financial and analytical acumen, including building fact-based business cases, testing assumptions, evaluating service delivery alternatives and demonstrating measurable returns.
• Proven ability to build strong leadership teams, develop successors, address capability gaps and reduce operational dependency on individual employees or external providers.
• Experience leading global, multidisciplinary teams in Remote-First, distributed or complex matrixed environments.
• Strong executive communication, sound judgment and the ability to influence stakeholders while remaining open to alternative perspectives.

Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement
• Competitive Paid Time Off
• Self-Care Days
• National Holidays
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Compensation

The expected annual base salary range for this position is $245,402/year to $283,445/year. This position is bonus eligible / commission-based. Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors.

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled.