Revenue Operations Analyst - Customer Experience & Partner Operations

Where you'll leave your mark?

• Own the Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot
• Documentation of CX processes, workflows and process adherence
• Owning of key metrics definition and periodic (Weekly, monthly, quarterly) reporting including renewal, retention, upsells, GDR, NDR, Logo retention
• Own the Partnership Operations including Partnership process instrumentation and CRM hygiene on Hubspot
• Documentation of Partnership processes, workflows and process adherence
• Build and maintain partner pipeline and program reporting
• Support recurring GTM operations requests across both CS and Partnerships including variable pay calculations, adhoc data requests

The kind of builder we're looking for -

• 1 to 3 years of experience in Revenue Operations preferably in Customer Success and/or Partnership Operations
• Hands-on experience with Hubspot including building workflows, properties, reports and dashboards
• Working fluency in SaaS metrics - ARR, MRR, GDR, NDR, Churn, Partner sourced and Partner influenced ARR
• Demonstrated experience in maintaining data hygiene and catching errors / process deviances
• Ability to learn new AI tools, technologies and processes
• Strong attention to detail and ability to collaborate effectively with various stakeholders