Director, Professional Services & Audit Delivery Partnerships

Build Professional Services

• Define Sprinto’s Professional Services portfolio across GRC, information security, risk, privacy, and compliance.
• Convert customer needs into clearly defined offerings, scopes of work, delivery plans, and pricing.
• Establish when Professional Services should be introduced into an account and when the customer should work with an independent external provider.
• Build repeatable delivery methods without reducing complex compliance work to a checklist.
• Create a model that is chargeable and commercially sensible while keeping customer and compliance outcomes at its centre.
• Develop the team structure, capability plan, utilization model, and quality standards needed to scale the function.

Lead Delivery Quality

• Ensure that services are delivered consistently, responsibly, and within the agreed scope.
• Establish quality reviews, escalation mechanisms, delivery metrics, and customer feedback loops.
• Protect the integrity and authenticity of compliance evidence produced or managed during an engagement.
• Make clear distinctions between enabling a compliance program, preparing a customer for an audit, and independently issuing an audit opinion or certification.
• Step into complex customer situations where deeper GRC, delivery, or solution expertise is required.

Lead Audit Delivery Partnerships

• Define the strategy and operating model for Sprinto’s audit and assurance partner ecosystem.
• Establish appropriate partner-selection, onboarding, coverage, capacity, and quality standards.
• Maintain clear safeguards around auditor independence, conflicts of interest, referral transparency, evidence integrity, and customer choice.
• Ensure commercial arrangements with audit firms are non-contingent and do not depend on a customer receiving a favourable audit outcome.
• Build senior relationships with audit and assurance firms while preserving the independence of their professional judgment.
• Provide direction to the function while a dedicated team member manages day-to-day partner operations as the team grows.

Improve the Product and Customer Journey

• Work closely with Product to convert recurring delivery, customer, and auditor feedback into product improvements.
• Identify where customers struggle with controls, evidence, integrations, workflows, or audit preparation.
• Help Sprinto distinguish problems that should be solved through services from those that should ultimately be solved through the product.
• Partner with Sales and Customer Success to identify the right service for the right customer and set realistic expectations.
• Enable customer-facing teams to explain Sprinto’s Professional Services offerings accurately and responsibly.

What Success Looks Like

During your first year, we expect you to:

• Launch a clear and relevant Professional Services portfolio.
• Establish standard scopes, pricing, delivery methods, and quality measures.
• Build a strong initial delivery team and improve consistency across customer engagements.
• Create a commercially sustainable model without turning the function into a quota-led sales organization.
• Improve customer compliance and audit experiences without compromising evidence integrity or auditor independence.
• Build a structured audit partner operating model with clear governance and accountability.
• Create a reliable feedback loop through which services and auditor insights improve Sprinto’s product and compliance programs.