Product Support Engineer

Solve real technical problems :

Investigate product, integration and configuration issues rather than relying only on predefined responses. Reproduce problems, test hypotheses and identify the most likely cause.

Become fluent in modern SaaS systems :

Develop practical knowledge of APIs, HTTP requests, browser behaviour, authentication, cloud integrations and the systems that connect Sprinto with a customer's technology environment.

Own the customer's experience:

Communicate clearly throughout the investigation. Help customers understand what happened, what is being done and what they should do next - without overwhelming them with unnecessary technical detail.

Work closely with Product and Engineering:

Collect the right evidence, isolate issues and create precise escalations that help engineering teams act quickly. Over time, you will learn to distinguish between product defects, configuration problems, integration failures and expected behaviour.

Improve more than one interaction:

Identify recurring patterns and turn them into better documentation, troubleshooting playbooks, product feedback or process improvements. A strong solution should help the next customer before they encounter the same problem.

Build expertise in trust and security:

Learn how businesses implement frameworks such as SOC 2, ISO 27001, GDPR and HIPAA, and how Sprinto connects with their cloud infrastructure, identity systems and business applications.