Software Support Specialist

Responsibilities:

• Act as Frontline support team to resolve issues (Bug Fixing) in first instance.
• If the issue requires intervention of the S/W Development team, they will assign the issue to them along with case details.
• The candidate will be part of Operations team and will collaborate with S/W Development team on need basis.
• The candidates will be required to work permanently in US Shift timings along with the Ops team in 5 PM to 5 AM window for 9 hours.
• Candidates who are looking for purely Software development profile shall not apply.
• Candidates will be required to sign a Service Agreement for 2 years.

Qualification:

• 4-8 years of experience is required.
• Strong knowledge in SQL and ability to write SQL Queries.
• Strong knowledge of Stored Procedures, Triggers and Functions.
• Willingness to work on aggressive timelines.
• Good communication skills to talk directly with US based clients to understand and resolve their queries / issues.
• The candidate is expected to be a proactive and self motivated individual.
• Candidates residing in Noida/Greater Noida or willing to relocate there will be given preference.
• Candidates having notice period of one month or less would be preferred.

Desired Qualifications:

• Ability to optimize the SQL Queries and Bug Fixing.
• Basic understanding of Dot Net web applications is required.

About the Company:

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company's Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR's Marketplace Partners.