ServiceNow CMDB

This is a remote position.

Job Summary:

Seeking an experienced, hands-on ServiceNow Technical Lead to lead requirements gathering, analysis, solution design, and development, with a specialized focus on CMDB, Discovery, CSDM (Common Service Data Model), and Service Catalog/Request Management. The role involves managing a small implementation team, engaging with customers on a daily basis, handling ambiguous requirements, and driving delivery independently with minimal or no supervision.

Key Responsibilities:

• Lead requirements gathering, analysis, solution design, and development of ServiceNow solutions.
• Design, configure, and implement solutions focused on CMDB, Discovery, CSDM, and Service Catalog/Request Management.
• Engage with customers daily to understand business needs, clarify requirements, and provide technical guidance.
• Translate business requirements into technical specifications and scalable ServiceNow solutions.
• Manage and guide a small implementation team to ensure timely and quality delivery.
• Handle ambiguous requirements, identify gaps, and drive solutions with minimal supervision.
• Oversee development activities, troubleshoot technical issues, and ensure adherence to ServiceNow best practices.
• Coordinate with stakeholders and team members to manage delivery timelines, priorities, and dependencies.

Requirement:

• Strong hands-on experience in ServiceNow technical development and implementation.
• Expertise in CMDB, Discovery, CSDM, and Service Catalog/Request Management.
• Experience in requirements gathering, analysis, solution design, and development.
• Proven ability to lead a small implementation team and manage delivery independently.
• Strong customer-facing skills with the ability to engage stakeholders on a daily basis.
• Ability to work with ambiguous requirements, exercise sound judgment, and drive solutions with minimal or no supervision.
• Excellent problem-solving, communication, technical leadership, and stakeholder-management skills.