System Engineer

The Opportunity

Join Neysa as a Senior System Engineer – Linux System & Storage, where you will take ownership of advanced system administration, troubleshooting, and infrastructure reliability in a 24×7 environment. You will act as a key escalation point for critical issues, drive resolution of high-severity incidents, and contribute to improving system performance, automation, and operational excellence across data center and office environments.

What You'll Achieve In This Role

• Lead resolution of critical incidents and complex infrastructure issues
• Ensure high availability, performance, and security of Linux and storage systems
• Strengthen operational maturity through process adherence and documentation
• Drive automation and efficiency across infrastructure management
• Act as a technical mentor and escalation point for L1 and L2 teams

Roles And Responsibilities

As a Senior System Engineer – Linux System & Storage, you will:

• Perform advanced configuration, administration, and troubleshooting of Linux systems, storage, backup, hardware, and applications
• Provide technical support and guidance to L1, L2 teams and clients across communication channels
• Be available for 24×7 operational support in rotational shifts
• Handle escalations, severity incidents, and critical projects
• Respond to and resolve incidents, requests, changes, and problems within SLA
• Work on service improvement plans (SIPs) and assigned initiatives
• Ensure adherence to defined processes and operational procedures
• Maintain high availability and uptime of infrastructure systems
• Prepare handover checklists, plans of action (POA), shift reports, SOPs, and KEDB documentation
• Ensure all activities are logged and updated in ticketing systems
• Collaborate with cross-functional teams to drive faster resolutions and improvements

Required Qualifications

• 8 to 12 years of experience in Linux System Administration & Storage
• Bachelor's degree in Computer Science, IT, or related field (preferred)
• Strong experience working in enterprise or data center environments
• Proven ability to handle critical incidents and escalations

Primary Skills (Must Have)

• Strong expertise in Linux OS and infrastructure management
• In-depth knowledge of networking concepts: DNS, DHCP, SSH, TCP/IP, SMTP, IP, Iptables/Firewalld
• Experience with web servers and load balancers: Apache, Nginx, HAProxy
• Advanced troubleshooting and analytical skills (logs analysis, event correlation)
• Strong knowledge of storage technologies: LVM, RAID, SAN, NAS, iSCSI
• Proficiency in scripting and automation: Python, Shell scripting, Ansible, Terraform
• Experience with containerization and orchestration: Docker, Containers, Kubernetes
• Hands-on experience with Kubernetes for efficient and scalable container orchestration
• Hands-on experience with backup technologies: Bacula, Commvault, Veeam

Preferred Skills

• Familiarity with monitoring and observability tools: Prometheus, Grafana
• Exposure to provisioning tools like Foreman and MAAS
• Understanding of virtualization platforms: KVM, Proxmox
• Basic knowledge of AI model deployment and fine-tuning
• Experience in driving automation and infrastructure optimization initiatives

Why This Role is a Unique Opportunity at Neysa

This role offers the opportunity to work on complex, large-scale infrastructure systems that power AI-driven platforms. You will play a critical role in maintaining system reliability, handling high-impact incidents, and shaping operational excellence in a fast-growing AI ecosystem. You'll gain deep exposure to enterprise infrastructure, automation practices, and next-generation AI workloads while contributing to a high-performance environment.

Team Culture and Inclusion

• Work in a collaborative, high-impact, and fast-paced environment
• Be part of a culture that values ownership, innovation, and continuous learning
• Thrive in an inclusive workplace where diverse ideas and perspectives are encouraged