AI Strategy & Transformation Architect

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we’ve earned the distinction of being Salesforce’s #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you’re ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

What You'll Do

Lead Client Advisory Engagements

• Serve as a trusted advisor across paid advisory engagements — sometimes as the primary client lead, sometimes co-leading alongside an account or delivery partner
• Facilitate working sessions and interviews with executive and cross-functional stakeholders to surface business priorities, pain points, and transformation ambitions
• Shape ambiguous problems into structured problem statements with clear scope and defined success criteria
• Produce strategy-grade artifacts: capability models, AI use case portfolios, prioritized roadmaps, operating model designs, and governance frameworks

Design AI-Infused Business Processes

• Lead end-to-end business process analysis and redesign with AI as a core design input — not a bolt-on
• Identify where agentic AI, automation, and human-in-the-lead models create the most durable business value
• Map current-state workflows to future-state operating models, surfacing gaps in data readiness, governance, and organizational capability
• Translate process and capability findings into AI use cases scoped for delivery — with clear owners, dependencies, and success metrics

Bridge Strategy to Delivery

• Stay connected to the delivery team through build helping to translate strategic intent into user stories, agent design patterns, and acceptance criteria
• Serve as the connective tissue between business architecture and technical architecture on the Salesforce platform
• Partner with Solution and Technical Architects to pressure-test what's been designed before it gets built
• Own the handoff from advisory to implementation in a way that doesn't lose the 'why' behind every decision

Build the Practice

• Contribute reusable IP: frameworks, playbooks, assessment tools, discovery accelerators — that the broader practice can use
• Bring a point of view on where agentic AI is headed and help NeuraFlash stay ahead of it
• Support proposal development and SOW scoping for advisory engagements where your domain expertise is needed

What You Bring

Experience

• 10+ years in management consulting, enterprise strategy, or digital transformation
• 3+ years leading Salesforce-based engagements at a delivery or architecture level (not just recommending it from the outside or from a presales perspective)
• Hands-on experience designing and operationalizing agentic AI use cases — you've built the business case and watched it get built
• Track record of leading executive-level workshops and strategic decision sessions, not just presenting in them
• Experience designing future-state operating models, not just documenting current-state processes

Platform & Technical Depth

• Strong functional and conceptual understanding of the Salesforce platform — Agentforce, Service Cloud, Sales Cloud, Field Service, Data Cloud, Einstein — deep enough to speak credibly with solution architects and challenge design decisions, without needing to be a developer or hands-on configurator
• Familiarity with how agentic AI constructs (actions, topics, instructions, grounding) map to real business use cases
• Working knowledge of AI/LLM ecosystems (Salesforce Agentforce, OpenAI, AWS, Azure) and how they apply to enterprise transformation
• Understanding of data readiness, integration architecture, and governance requirements for AI deployment — you know what makes or breaks an AI rollout

Craft & Communication

• Strong facilitation skills — you can run a room with 12 executives and come out with clarity, not just notes
• Ability to synthesize complex, ambiguous inputs into crisp, actionable frameworks and narratives
• Excellent written output — your decks, SOWs, and strategy docs are polished, precise, and scope-protective
• Comfortable with ambiguity at the front of an engagement; disciplined enough to drive toward structure by the end

Nice to Have

• Experience with contact center technology and operations (Amazon Connect, NICE, Genesys, or similar)
• Salesforce certifications: AI Specialist, Admin, Service Cloud Consultant, Strategy Designer, or equivalent
• Background in Design Thinking, human-centered design, or service design methodologies
• Experience in regulated industries where AI governance, risk, and compliance add real complexity