AWS Project Manager

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions, integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more, to revolutionize workflows, elevate customer experiences, and deliver tangible results.

We are proud to be creating the future of generative AI and AI agents. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Role Overview:

We are hiring for an AWS Project Manager to work with our Mid-Market & Enterprise customers. As the Project Manager, you will manage projects by providing day-to-day leadership to analyze their requirements, developing designs, and implementing cloud-based contact center solutions based on Amazon Connect and the broader AWS ecosystem.

The ideal candidate has experience working with small and large customers, is comfortable playing multiple roles on an engagement, is professional and confident in front of VP and Director-level stakeholders, has a strong analytical and consultative mindset, and thrives when working against tight deadlines.

You'll have the opportunity to:

• Plan, initiate, and lead the full lifecycle delivery of contact center (CCaaS), conversational AI, and agentic solutions and migrations
• Monitor and manage project financials, scope and change control, schedule, dependencies, milestones, and risks
• Facilitate regular status meetings with the project team, sponsors, and all stakeholders, and publish weekly status reports
• Act as the client's primary day-to-day point of contact, with a focus on building strong customer relationships
• Lead client-facing Outcomes and Business Objectives sessions at project kickoff, defining success metrics and tracking progress against them
• Establish client and project team roles, decision rights, and dependencies at kickoff, and drive timely client decisions
• Partner with the Solution & Technical Architects to capture, groom, and trace business requirements and user stories, owning the quality of user stories and acceptance criteria
• Assist consultant team members in delivering client presentations during requirements, design, pilot, and user acceptance testing sessions
• Facilitate and support User Acceptance Testing (UAT), including coordinating test plans, tracking defects, and driving resolution
• Support end-user training by coordinating logistics, contributing to materials, and ensuring client readiness
• Plan and coordinate production cutover and post-go-live hypercare activities
• Coordinate across distributed customer and delivery teams, including AWS teams, third-party vendors, architects, developers, QA, and DevOps
• Serve as Agile Scrum Master and guide the software development lifecycle (SDLC) process
• Apply AI-assisted tools to accelerate delivery, within approved tools and client data-handling requirements

Required Qualifications:

• 5+ years of project management experience in contact center environments, including Contact Center as a Service (CCaaS) implementations
• 2+ years of hands-on experience as project manager or scrum leader on Amazon Connect implementations
• AI delivery/solution experience in a contact center context, specifically overseeing blueprint and implementation projects
• Experience working in a professional services/consulting environment
• Experience with estimation/sizing and SOW/Change Order contracting
• Demonstrated experience facilitating requirements sessions, writing or grooming user stories, and presenting functional content directly to client stakeholders
• Experience applying Agile and hybrid approaches to project management
• Current AWS Certified Cloud Practitioner or AWS Certified Solutions Architect (Associate or Professional) certification

Preferred Skills:

• Working knowledge of contact center technology, including IVR and voice, chat, and SMS channels, call routing, integrations, and reporting
• Hands-on experience delivering agentic AI solutions in a contact center context
• Hands-on experience with Jira and Smartsheet, or similar project-management and agile tooling
• A hybrid skillset; prior experience in roles such as Solution Architect, Product Owner, Functional/Technical Consultant, or Business Analyst
• Strong presentation and communication skills
• Experience using AI-assisted tools to improve project delivery
• Ability to influence without formal authority, resolve conflict, and drive decisions across client and delivery teams
• Bachelor's Degree in Business, Engineering, Information Technology or Management

Compensation:

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired.

• California: $94,400 to $266,300 USD
• Cleveland: $87,400 to $213,000 USD
• Colorado: $94,400 to $230,000 USD
• District of Columbia: $100,500 to $245,000 USD
• Illinois: $87,400 to $230,000 USD
• Maryland: $94,400 to $230,000 USD
• Massachusetts: $94,400 to $245,000 USD
• Minnesota: $94,400 to $230,000 USD
• New York: $87,400 to $266,300 USD
• New Jersey: $100,500 to $266,300 USD
• Washington: $100,500 to $245,400 USD

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.

What's it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: We build a culture of trust and understanding. We value good work, not the hours in which you get it done.
• Collaboration: You have a voice here. Our executive team holds town halls and company meetings to address suggestions or questions, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Our teams love to have fun and celebrate the big and small things together.