(USA) Customer Service Rep - Korean Speaking

Role & Responsibilities:

• Receive and process outbound orders by EDI, phone, email or our in-house WMS system.
• Prepare routing information, schedule appointments with carriers, and shipping documents.
• Prepare any follow-up to ensure delivery can be made by the specified dates required. Initiate tracers with carriers.
• Adjust or cancel orders and process inbound returns as requested.
• Access customer's online shipping or receiving programs and update records for individual accounts.
• Send daily, weekly or monthly reports to the customer as requested.
• Invoice processing

Qualifications:

• High school diploma (or equivalent) 1-3 years of customer service experience in a 3PL, retail distribution, or logistics environment.
• Preferred experience handling warehouse or distribution accounts and all that it entails.
• PC literacy is a must. Strong Microsoft Excel, Outlook, and WMS skills (our system is 3PL Central so familiarity with it is a plus) are required as well as strong written and interpersonal communication skills.
• Must have strong attention to detail, excellent follow up, ability to multi-task, and think outside of the box.
• Bilingual in Korean.