(USA) Sales Support Executive

Role & Responsibilities:

• Complete transactional air and ocean pricing requests and spot quotes
• Review and understand client shipment requirements when quoting
• Analyze and recommend ideal shipping methods, routing, or carriers to meet necessary requirements, specifications, and costs
• Responsible for building relationships with internal sales and operations teams to gain understanding of market trends and seasonality to provide accurate quotes
• Follow up with sales and record rate requests results
• Work on special projects and reports as needed
• For additional training and if time permits, team member can work on RFQs. They will act as the single point of contact and communication, to the sales team, monitoring the flow of client tender submissions in and out of the Tender Management process. They will provide daily management of the bid process and create internal Excel templates. This training will provide a career path for team members.
• Other duties as assigned by management.

Qualifications:

• Bachelor’s degree from a reputable university.
• Minimum 2+ years of experience in pricing or operations within the freight forwarding industry.
• Knowledge of how freight moves, standard industry charges, and incoterms.
• Excellent organization, analytical, written, and oral communications skills.
• Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
• Candidates must be self-motivated, customer service oriented, and eager to ensure the success of the team.
• Ability to function independently, with minimal supervision, and thrive within a fast-paced and sometimes ambiguous environment.
• High attention to detail.
• Effective time management skills.
• Advanced Microsoft Excel skills - analyze large amount of data using formulas.
• Manage and prioritize workload, ability to manage a mix of issues and requests.
• Strong reasoning skills and ability to offer both written and verbal advice.
• Ability to work flexible hours to accommodate colleagues in other time zones and to meet client deadlines.