(USA) Air Export Agent

Role & Responsibilities:

• Manage air export shipments from booking through departure, billing, and file closure.
• Open and maintain shipment files accurately in CargoWise (CW1).
• Follow customer SOPs, routing instructions, service requirements, and KPIs.
• Book space with airlines and confirm routing, schedules, rates, and capacity.
• Coordinate cargo pickup with approved trucking vendors.
• Monitor cargo from pickup, warehouse receipt, screening, airline tender, and departure.
• Prepare and verify HAWB and MAWB documentation.
• Complete or coordinate AES/EEI filing and verify ITN or exemption information.
• Review commercial invoices, packing lists, SLI, and other export documents for accuracy.
• Follow TSA/IAC and export compliance requirements.
• Identify dangerous goods or special-handling shipments and follow required procedures.
• Coordinate with the warehouse for receiving, weighing, dimensions, labeling, screening, and transfer.
• Monitor airline and warehouse cutoff times to prevent missed flights.
• Track flight status and update all required CW1 milestones promptly.
• Send accurate and timely pre-alerts to destination offices or agents.
• Provide proactive shipment status updates to customers.
• Immediately communicate delays, rollovers, missed pickups, or other service exceptions.
• Work with airlines, truckers, warehouse teams, customers, and overseas offices to resolve shipment issues.
• Verify vendor rates and costs before approving charges.
• Enter and review revenue and costs accurately.
• Protect expected gross margin (GM) and investigate unexpected cost variances.
• Complete customer billing promptly after shipment completion.
• Review open files regularly and prevent unnecessary unbilled shipments.
• Audit files before closure to ensure documentation, milestones, revenue, costs, and operational information are complete.
• Maintain customer and branch KPI performance.
• Escalate compliance concerns, high-value shipment issues, service failures, or significant financial variances to management.
• Maintain professional and timely communication with customers and internal teams.
• Cross-train and provide backup coverage for other Air Export team members.
• Support workload balancing during high-volume periods, vacations, and employee absences.
• Follow company ISO procedures, security requirements, and document-control standards.
• Maintain a strong focus on customer service, accuracy, compliance, teamwork, and profitability.

Qualifications:

• High school diploma or equivalent required; college degree preferred.
• 2–3 years of experience in air export, freight forwarding, logistics, or international transportation preferred.
• Knowledge of air export operations from booking through billing and file closure.
• Experience with CargoWise (CW1) preferred.
• Knowledge of MAWB and HAWB preparation.
• Knowledge of AES/EEI filing and export documentation.
• Understanding of TSA/IAC security requirements and procedures.
• Familiarity with airline booking procedures, schedules, routing, and cutoff requirements.
• Knowledge of commercial invoices, packing lists, SLI, and other international shipping documents.
• Basic understanding of dangerous goods procedures and requirements.
• Strong computer skills, including Microsoft Outlook, Excel, Word, and Teams.
• Strong written and verbal communication skills.
• Excellent customer service skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple shipments and meet strict deadlines.
• Strong attention to detail and documentation accuracy.
• Ability to identify problems, take corrective action, and escalate issues promptly.
• Ability to work effectively with customers, airlines, truckers, warehouses, overseas offices, and internal departments.
• Ability to work independently while contributing to a team environment.
• Ability to work in a fast-paced, high-volume freight forwarding environment.
• Willingness to work overtime, weekends, or adjusted schedules when business needs require.
• Strong sense of accountability and ownership of assigned shipments.
• Commitment to compliance, customer service, teamwork, and company policies.