Solution Architect

About the Role

As a Solutions Architect within the Strategic Customer Success organisation, you will be the senior technical authority for MoEngage's most complex and high-value customer relationships. You will own the full post-sales technical journey — from pre-go-live solutioning and SDK/API integration through to ongoing campaign architecture, analytics design, and platform evolution.

What You'll Own

Technical Solutioning & Architecture

• Serve as the senior technical voice in strategic customer engagements, designing end-to-end solutions across SDK integration, API workflows, data pipelines, campaign orchestration, and analytics reporting
• Evaluate and validate the technical feasibility of complex customer use cases, translating business requirements into scalable implementation blueprints
• Guide customers through architectural decisions — from event schema design and identity resolution to multi-channel campaign logic and data export strategies
• Lead discovery sessions with customer product and engineering teams to deeply understand their tech stack, data model, and marketing objectives, then map these to MoEngage's capabilities

Onboarding & Time-to-Value

• Own the technical onboarding experience for strategic accounts end-to-end, driving rapid, high-quality go-lives that set customers up for long-term success
• Partner with Onboarding Managers and CSMs to build detailed, actionable technical delivery plans with clear milestones, dependencies, and success criteria
• Support customers through SDK and API integrations, troubleshooting blockers and providing hands-on guidance to their engineering teams
• Validate campaign and reporting deployments for correctness, completeness, and alignment with stated business goals before go-live

Enablement & Adoption

• Design and deliver tailored technical and product enablement programmes — including onsite workshops, virtual deep-dives, and written playbooks — that empower customer teams to operate MoEngage independently
• Build reusable training frameworks, technical guides, and best-practice documentation that scale across the SA team
• Identify adoption gaps and proactively design interventions with the CSM to increase platform utilisation and customer ROI
• Act as a trusted advisor to senior customer stakeholders (Head of Product, CTO, VP Marketing), helping them think through platform strategy and roadmap alignment

Cross-functional Impact

• Synthesise patterns from customer implementations and feed structured product feedback to MoEngage's Product and Engineering teams, influencing roadmap prioritisation
• Contribute to the development of the SA practice — defining engagement models, building playbooks, and improving how technical delivery is scoped and executed
• Partner with Sales Engineering during complex commercial cycles when deep post-sales credibility is needed

What We're Looking For

• 8+ years of experience in Solutions Architecture, Technical Consulting, or a senior Implementation/Customer Engineering role — ideally within MarTech, SaaS, or a customer data platform environment
• Strong command of mobile and web SDK integration, REST APIs, event-driven architectures, and customer data modelling
• Experience owning enterprise-scale technical onboardings with multiple internal stakeholders and complex integration requirements
• Demonstrated ability to facilitate technical workshops and drive alignment across engineering, product, and marketing stakeholders on the customer side
• Excellent written and verbal communication — you can explain a data pipeline to a CTO and explain attribution logic to a CMO with equal clarity
• Comfort operating in ambiguity and navigating large, matrixed customer organisations
• Experience with analytics and reporting design (funnels, cohorts, campaign attribution) is a strong plus
• Prior experience in a marketing automation, CDP, or omnichannel engagement platform is highly advantageous