Customer Success Manager

About the Role

As an **Associate **Customer Success Manager at MoEngage, you will act as a trusted advisor, strategic consultant, and product evangelist for some of the world's top internet companies. Positioned at the intersection of technology and business strategy, you will take full ownership of the post-sales customer journey. From guiding technical integrations to advising marketing and product leaders on CRM and mobile automation best practices, your mission is to drive product adoption and unlock continuous account growth. If you have a solid grasp of the mobile app ecosystem, a technical mindset, and deep user empathy, this role offers you the unique opportunity to work at massive scale, master industry-leading tools like Gainsight, and fast-track your career alongside world-class SaaS leaders.

Responsibilities

• Onboard customers with Integration support and drive adoption of the product
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Build relationships with marketing and product team POCs of the customer
• Provide relevant CRM and mobile marketing automation expertise to the Customers
• Advise clients on the most effective ways to use the MoEnagage Platform
• Be a Product Evangelist, consulting the top internet companies on their growth

Requirements

• 1 to 3 years of experience with clients or managed accounts from a Customer Success/Presales/Key - Accounts/ Technical Account Management.
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
• Ability to understand customer requirements and see how MoEngage can add value in various ways.
• Take ownership of the relationship post-sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client-facing role, also important for working with other teams.
• Strong written and verbal communication skills