MES Application Support Engineer

Application Support

• Provide advanced Level-2 support for Siemens Opcenter MES applications.
• Investigate and resolve complex production incidents impacting manufacturing operations.
• Perform root cause analysis (RCA) and implement preventive corrective actions.
• Coordinate with business users, infrastructure teams, and software vendors for issue resolution.
• Support critical production events, planned maintenance activities, and go-live deployments.
• Drive continuous reduction of repeat incidents and service disruptions.

Platform Administration

• Manage user roles, permissions, and security administration.
• Maintain MES configurations, workflows, electronic work instructions, and master data.
• Administer and support Development, Test, UAT, and Production environments.
• Monitor application logs, interfaces, workflows, and platform health.
• Support audit readiness and compliance requirements.

Maintenance & Operations

• Perform routine health checks, performance monitoring, and capacity assessments.
• Troubleshoot server, application, and database-related issues.
• Monitor and support MES integrations with ERP, QA, warehouse, and shop-floor systems.
• Support backups, recovery validation, patching, and platform upgrades.
• Manage deployment activities and change implementation across environments.
• Maintain operational documentation, support procedures, and knowledge articles.

Required Technical Skills

• 6-9 years of experience in MES application support and administration.
• Hands-on experience with Siemens Opcenter Execution / Opcenter EX DS / Camstar platform.
• Strong SQL Server or Oracle database troubleshooting experience.
• Experience supporting manufacturing execution processes including Production, Quality, Traceability, Electronic Device History Records (eDHR), and Genealogy.
• Knowledge of Windows Server, IIS, and application middleware environments.
• Experience working with APIs, Web Services, XML, and enterprise integrations.
• Strong understanding of Incident, Problem, Change, and Release Management processes.
• Experience using ServiceNow or equivalent ITSM platforms.

Preferred Qualifications

• Experience in Medical Device, Life Sciences, Pharmaceutical, or regulated manufacturing environments.
• ITIL Foundation Certification.
• Siemens Opcenter/Camstar implementation or support experience.
• Familiarity with FDA 21 CFR Part 11, GxP, and validation-controlled environments.