Application Support Engineer

Key Responsibilities

• Provide Level-1 application support for Siemens Opcenter MES users and manufacturing sites.
• Monitor production support queues and respond to incidents within SLA timelines.
• Perform initial diagnosis and troubleshooting of application, data, and integration issues.
• Execute standard operating procedures, runbooks, and support checklists.
• Manage user access requests, password resets, and basic configuration updates.
• Validate production transactions and perform data verification using SQL queries.
• Monitor interfaces, scheduled jobs, and application alerts.
• Escalate unresolved issues to L2 support teams with complete diagnostic information.
• Maintain accurate incident, service request, and knowledge management records.
• Participate in daily shift handovers and operational reviews.

Required Skills

• 2-4 years of application support experience.
• Exposure to MES, Manufacturing Systems, ERP, or enterprise applications.
• Basic knowledge of Siemens Opcenter, Camstar, or similar MES platforms preferred.
• Strong SQL query and data validation skills.
• Understanding of manufacturing concepts such as Work Orders, Production Tracking, Quality, and Traceability.
• Experience with ServiceNow, Jira, or equivalent ITSM tools.
• Excellent verbal and written communication skills.
• Ability to work independently during US business hours.

Preferred Qualifications

• Experience in Medical Device, Life Sciences, Pharmaceutical, or regulated manufacturing environments.
• ITIL Foundation Certification.
• Siemens Opcenter/Camstar implementation or support experience.
• Familiarity with FDA 21 CFR Part 11, GxP, and validation-controlled environments.

Must Have Skills

• MES, Siemens Opcenter, Camstar, SQL, ServiceNow, Jira.

Good To Have Skills

• ITIL Foundation Certification, FDA 21 CFR Part 11, GxP.

About Mechispike

• Mechispike Solutions is a fast-growing Niche PLM company with key focus on Industry 5.0, having global presence in India, Germany & USA.
• We are trusted by 15+ large global MNCs across India, USA and Germany. For Clientele.
• Best Employee Benefits in industry (Example: Full Fixed Salary + 10 Lakhs Medical Insurance Coverage including Parents @ZERO COST)
• You define your own career growth and No managers. Explore more matching positions.
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