Customer Success Manager

The role

This is a player-coach role in our Customer Success function. You will own a book of enterprise accounts directly — driving adoption, spotting expansion signals, and generating CS-qualified leads — while also raising the bar for the CS team around you through coaching and better operating practices. You will work hands-on with our delivery teams and account executives so that customers see value continuously, not just at renewal time. There is no sales quota; your success is measured in adoption and customer outcomes.

What will make you win this role

These are the core requirements — the substance of the job.

• Enterprise CS management experience. 5–8 years managing enterprise customers through onboarding, adoption, and growth.
• A serious book of business. You have managed accounts averaging $100K–$250K in annual value, with a total book in the $2.5M–$5M range.
• Adoption-led growth. You drive product adoption and generate CS-qualified leads without carrying a quota — expansion follows value, and you know how to make that visible.
• Cross-functional partnership. You work closely with delivery teams, account executives, and account managers as one unit around the customer.
• Enterprise AI industry background. You have worked at a company delivering AI solutions to enterprise clients and understand how these products create value.
• Hands-on and detail-oriented. You get into the product and the account detail yourself — with the strong communication that is the baseline for any CS role.

Cherry on top

Not screening criteria — but they will make your first 90 days smoother.

• A consultative approach. You naturally guide customers toward better decisions, not just answers.
• ROI-driven solutioning. You frame recommendations in terms of measurable business return.