Professional Services Consultant (Hybrid)

Responsibilities:

General:

• Lead discovery sessions with customers to understand business objectives, technical requirements, existing architecture, workflows, integrations, and constraints.
• Own stakeholder communications throughout the engagement, providing regular status updates and proactively flagging risks or timeline impacts.
• Identify dependencies, integration requirements, and architectural considerations early in the engagement.
• Translate business requirements into clear technical requirements and implementation plans.

Implement:

• Own the solution design for customer implementations and loop in senior members of the Professional Services team as required.
• Document solution designs, architecture decisions, technical requirements, and implementation specifications.
• Lead customers through configuration, integration, testing, validation, migration, and go-live activities.
• Troubleshoot and resolve complex technical blockers that could impact deployment timelines or solution quality, managing escalation to Product and/or Engineering as required.
• Validate that the implemented solution meets agreed technical and business requirements, and ensure customers are technically prepared to operate and maintain it post-implementation.

Advise and Enable:

• Serve as a trusted advisor throughout the engagement, helping customers determine how the Knowbe4 platform should be implemented within their environment.
• Provide necessary API documentation and overview
• Educate customer administrators and technical teams on solution architecture, configuration, operational best practices, and ongoing management.
• Conduct technical workshops, solution walkthroughs, and knowledge-transfer sessions.
• Provide customers with clear documentation and guidance to support long-term ownership of the deployed solution.
• Recommend improvements or additional capabilities based on customer objectives and observed technical needs.