QA Lead

What you’ll do

• Lead Workforce & Operations: Drive day-to-day workforce management for Clippers, Graders, Regraders, SMEs, and ICs across shifts/sites, optimizing staffing, capacity planning, and throughput against SLA targets.

• Implement Quality Systems & Methods: Maintain the QMS and apply structured methods (RCA, CAPA, FMEA, 8D, SPC) to address recurring defects, calibration drift, gold-sample injections, and consensus checks.

• Own SOPs & Process Standards: Build, version-control, and continuously iterate SOPs for existing and new program launches, ensuring floor adoption and structured QA onboarding/re-calibration paths.

• Bridge Cross-Functional Teams: Translate engineering data requirements into floor-executable QA criteria, report field issues back with evidence, and represent QA in program launches and crisis calls.

• Drive Data-Led Quality: Monitor and analyze key QA metrics—defect/reject rates, inter-grader agreement (kappa), gold-sample pass rates, yield, and escalation volume—to root out quality degradation with data.

What we’re looking for

• Distributed QA/QC Leadership: Proven experience managing large or dispersed grading/QA teams across multiple shifts or sites.

• Quality Methods Depth: Strong working command and practical application of RCA, CAPA, FMEA, 8D, SPC, and QMS frameworks.

• Analytical & Data-Driven Mindset: Proven track record of building and interpreting quality dashboards, interrogating metrics, and quantifying operational trade-offs.

• Stakeholder & Communication Skills: Clear, structured communication skills across all levels—upward to leadership, cross-functionally with engineering, and directly to floor teams.

• Hands-on, High Ownership: A proactive problem-solver who thrives on the floor building processes and tackling operational challenges directly, rather than just administering them.

What success looks like

• QA metrics (defect rates, inter-grader agreement/kappa, gold-sample pass rates) show clear, measurable improvement across all programs.

• Quality issues and calibration drifts are caught early, analyzed via structured methods (RCA/CAPA/8D), and systematically resolved.

• SOPs are systematically updated, version-controlled, and seamlessly adopted on the floor with full operational alignment.

• Engineering requirements are accurately translated into actionable floor criteria, enabling smooth program launches and rapid feedback loops.

• Grading and QA operations scale smoothly across teams, shifts, and locations with balanced staffing and clear role execution.