People Ops Manager

Key Responsibilities

People Operations & Employee Lifecycle

• Own the end-to-end employee lifecycle, including onboarding, employee changes, leaves, and offboarding, ensuring a seamless and high-quality employee experience.
• Manage and continuously improve People Operations processes, workflows, documentation, and internal resources.
• Serve as a primary point of contact for employees on People-related questions, policies, benefits, leaves, and workplace resources.
• Partner with Finance, IT, Recruiting, Legal, and other teams to ensure People processes and employee changes are executed accurately and on time.

HRIS, Data & Compliance

• Own the day-to-day administration and data integrity of our HRIS, including employee records, job and compensation changes, and organizational data.
• Conduct regular audits and maintain People reporting to ensure data is accurate, complete, and compliant and to identify trends and opportunities for improvement.
• Support HR compliance, including employee classifications, required documentation, policy updates, audits, and state-specific requirements.
• Manage leave-of-absence processes and partner with Legal on employee relations and more complex employment or compliance matters.

Benefits

• Serve as an internal resource for employee benefits questions.
• Partner closely with our benefits broker and vendors to evaluate plan performance, analyze utilization and costs, troubleshoot issues, and support annual renewals and open enrollment.

Manager Support & People Programs

• Serve as a trusted People resource to managers, providing guidance on People policies, performance management, employee concerns, and routine employee matters.
• Coordinate key People programs, including performance review and calibration cycles and related communications.
• Support People programs that strengthen employee experience, engagement, and company culture.
• Partner with Recruiting to ensure a seamless transition from candidate to employee and strong handoffs between Recruiting and People Operations.

AI Enablement & Operational Excellence

• Proactively identify opportunities to use AI and automation to reduce manual work, improve workflows, and make People information easier to access.
• Build, test, and improve AI-enabled workflows and tools while maintaining appropriate confidentiality, judgment, and human oversight.

What We Are Looking For

• 6+ years of experience in People Operations, HR Operations, or HR Generalist roles, ideally in a fast-growing technology or similarly dynamic environment.
• Demonstrated experience independently owning core People Operations processes and the employee lifecycle.
• Strong HRIS experience; experience with Rippling is a plus.
• Experience administering benefits and partnering with brokers and vendors, including analyzing plan costs, utilization, or performance.
• Working knowledge of HR compliance, leaves, employee relations, and employment practices, with sound judgment around when to involve Legal or other specialists.
• Experience supporting performance management cycles and company-wide People programs.
• Demonstrated interest and experience using AI and automation in a professional setting; experience building AI-enabled workflows, automations, or internal tools is a strong plus.
• Exceptional attention to detail, operational rigor, and project management skills, with the ability to manage multiple priorities and follow through reliably.
• A calm, thoughtful, and solution-oriented approach when navigating changing priorities or sensitive employee situations.
• Strong communication and interpersonal skills, with the judgment and discretion required to handle confidential employee matters.
• A growth mindset and a desire to continuously improve how work gets done.
• Experience partnering with Talent Acquisition teams