Application Support Engineer

L3-SQL Production Support

About HealthAsyst

HealthAsyst® is an IT service and product company. It is a leading provider of IT services to some of the largest healthcare IT vendors in the United States. We bring the value of cutting-edge technology through our deep expertise in product engineering, custom software development, testing, large-scale healthcare IT implementation and integrations, on-going maintenance and support, BI & Analytics, and remote monitoring platforms. As a true partner, we help our customers navigate a complex regulatory landscape, deal with cost pressures, and offer high-quality services. As a healthcare transformation agent, we enable innovation in technology and accelerate problem-solving while delivering unmatched cost benefits to healthcare technology companies. HealthAsyst is now a Great Place to Work-Certified™ & our product has also been consistently recognized for high customer credibility by Gartner, Capterra etc.

Requirements

• 3-to-6-year experience in Support role.
• Excellent communication skills.
• Experience working with MS SQL.
• Good to have experience working with Microsoft Technologies (VB.Net and C#)
• Experience working with American customers.
• Willingness to work on rotation shift to support 24/7/365 support process.
• Should have knowledge about support process (SLA, Priority, Criticality, Knowledge Base and etc)
• Exposure to application maintenance/production support/DevOps.

What you will get:

• Bi-Annual Salary Reviews
• Flexible working hour
• Three Day Hybrid Model
• Market competitive pay
• GMC (Group Mediclaim): Provides Insurance coverage of Rs. 3 lakhs + a corporate buffer of 2 Lakhs per family. This is a family floater policy, and the company covers all the employees, spouse, and up to two children
• Employee Wellness Program: HealthAsyst offers unlimited online doctor consultations for self and family from a range of 31 specialties for no cost to employees. And OPD consultations with GP Doctors are available in person for No Cost to employees
• GPA (Group Personal Accident): Provides insurance coverage of Rs. 20 lakhs to the employee against the risk of death/injury during the policy period sustained due to an accident
• GTL (Group Term Life): Provides life term insurance protection to employees in case of death. The coverage is one time of the employee's CTC
• Employee Assistance Program: HealthAsyst offers complete confidential counselling services to employees & family members for mental wellbeing
• Sponsored upskills program: The company will sponsor upto 1L for certifications/higher education/skill upskilling.
• Flexible Benefits Plan – covering a range of components like
• National Pension System.
• Internet/Mobile Reimbursements.
• Fuel Reimbursements.
• Professional Education Reimbursement