Field Care Specialist I

Department & Position Overview:

Working closely with patients, caregivers, and departments across the business, you must be able to provide seamless Customer Service experience, while ensuring that our clients are receiving the care they need. We value your can-do positive attitude and desire to turn a negative into a positive. You will receive excellent in-house training which will help you develop a thorough understanding of our program. We will nurture your talent and provide continued career development opportunities, from your induction and throughout your career with us.

Every Day You Will:

• Manage an assigned patient's caseload
• Adhere to a revolving monthly patient's service and compliance standard
• Direct point-of-contact for enrolled member questions, inquiries or concerns
• Experience with data input, case review and building rapport and confidence patients and caregivers
• Adept at multitasking, excellent communication (written and verbal) and organization skills
• Collaborate with Care Coordinators in scheduling home visits using tools available for efficiency
• Conduct home visits and complete necessary documentation to meet compliance requirements
• Review results of home visits with Care Coordinators and create follow-up steps, if necessary

Ideal Candidate Will Possess:

• 1+ years of experience in field-based roles
• Capable of assessing patient health risks and identifying potential hazards within the home environment
• Motivation to meet and/or exceed case management targets or metrics
• Excellent written and verbal communication skills
• Excellent time management, critical thinking, and active listening skills; adept at multitasking
• Must have poise and patience when dealing with customers
• Demonstrates a high level of empathy and emotional intelligence
• You must have your own reliable transportation and ability to travel every day
• A self-starter personality and the ability to work independently with minimal supervision
• Ability and discipline to work remotely, as required

Nice-to-Haves:

• Skilled in building strong rapport to effectively communicate with, guide, educate, and support members and caregivers
• Previous medical field experience and/or case management, a plus
• Able to exercise independent judgment and proactively raise issues or emerging trends
• Strong problem-solving abilities, with the capacity to recognize issues and escalate appropriately
• Proficient in navigating computer software and mobile applications; experience with Salesforce and DocuSign is a plus
• Bilingual in any language; Spanish preferred