HR Associate

Role Overview

We're looking for a Sr. HR Associate who loves hiring and genuinely cares about people. About 60% of your time will go into hiring for our non-tech teams. The other 40% goes into being the HR partner for ~100–120 employees, managing the full employee life cycle from onboarding to exit.

About Flobiz

FloBiz builds AI for the world's small businesses. Our flagship product, myBillBook, is India's #1 billing, stock management & accounting platform, trusted by over 1 crore MSMEs across 18,000+ pincodes. On top of that foundation, we are now building a family of agentic AI products. This is AI that doesn't just answer questions but does the work: making calls, booking appointments, collecting payments, and closing loops that used to need a full-time employee.

Today that family of products live in two markets: MyCashFlo, our AI collections manager for Indian businesses, and heyAnaya, our AI front desk for clinics in the UAE. Both run on a voice AI platform we built entirely in-house, with 881,000+ completed calls and counting across 12 languages from Hindi to Gulf Arabic.

We are backed by Peak XV Partners, Elevation Capital, Greenoaks, BEENEXT and Think Investments. Our tech and product teams are remote by design, with in-person offsites, hackathons and team weeks to bring everyone together.

What You'll Do

Talent Acquisition (~60%)

• Own end-to-end hiring for non-tech roles such as Inside Sales, Renewals and Marketing, along with intern hiring
• Source candidates through Naukri, Apna, Internshala, LinkedIn, referrals and outreach campaigns
• Partner with hiring managers to define JDs, screening criteria and timelines
• Screen candidates, coordinate interviews, and manage offers through to joining
• Ensure a smooth, positive candidate experience at every stage
• Coordinate with external recruitment vendors for timely, quality hiring
• Maintain hiring dashboards and trackers

HR Business Partnering (~40%)

• Be the go-to HR partner for ~100–120 employees across non-tech functions like Sales, Renewals, Marketing etc.
• Own onboarding and induction for new joiners
• Handle employee grievances and support conflict resolution
• Support managers with performance conversations and PIPs, in partnership with the Head of HR
• Conduct exit conversations and manage separations, including documentation and full & final coordination with payroll
• Drive engagement initiatives, regular pulse checks and continuous feedback
• Support internal mobility and retention, especially for high-turnover roles
• Maintain HRBP trackers and ensure timely documentation (offer letters, background checks, exit paperwork)

What We're Looking For

• 3–4 years in HR, with strong hands-on experience hiring for sales teams in a volume environment
• Hands-on exposure to the employee life cycle: onboarding, grievances, PIPs and exits
• Strong communication and stakeholder management skills
• An empathetic yet assertive approach to people matters
• Comfort with job portals and hiring tools (Naukri, Apna, LinkedIn); Keka experience is a plus
• Startup or SaaS experience is a plus

Why Join Us?

• Be part of a Series B-funded SaaS company in a high-growth phase
• Report directly to the Head of HR and work closely with business leaders
• Take real ownership from day one and help build scalable HR practices