Recruitment & Sales Operations Manager

Key responsibilities:

• Manage daily team operations: Review workloads, allocate priorities, assign owners and deadlines, and resolve delays across sales, recruitment, and vendor management.
• Own daily and weekly reporting: Consolidate team updates into clear reports for the CEO covering progress against targets, overdue actions, bottlenecks, and decisions required.
• Monitor sales execution: Track prospect research, lead allocation, outreach, meetings, qualified opportunities, proposals, client follow-ups, and closures.
• Monitor recruitment delivery: Track open requirements, sourcing progress, submissions, interviews, offers, joining commitments, dropouts, and replacements.
• Monitor vendor performance: Review requirement coverage, vendor submissions, response times, commercial coordination, joiners, and unresolved vendor or consultant issues.
• Drive accountability: Conduct focused team reviews, verify reported progress against CRM records, follow up on commitments, and address performance gaps.
• Own CRM discipline: Ensure timely updates, accurate pipeline stages, complete records, clear next actions, and consistent usage across teams.
• Improve processes: Build dashboards, reports, reminders, and routine workflows to strengthen visibility and reduce manual coordination.
• Coordinate staffing administration: Monitor onboarding, assignment extensions, exits, timesheets, and billing inputs.

Requirements:

• Strong experience in staffing operations across sales, recruitment, and vendor coordination.
• Proven ability to supervise a lean team, monitor daily execution, and hold people accountable.
• Mandatory hands-on experience with Zoho CRM or a comparable CRM; Zoho CRM strongly preferred.
• Ability to manage pipelines, build dashboards and reports, maintain data quality, and configure routine workflows.
• Strong reporting, follow-up, problem-solving, and communication skills.
• Comfortable handling basic HR administration and coordinating outsourced payroll services.