Sales Operations Coordinator

Job Summary

The Executive: Sales Operations will be responsible for managing CRM-based order processing, pricing coordination, partner communication, and sales reporting. The role ensures accuracy, timely follow-ups, smooth billing reconciliation, and efficient support to resellers and end customers.

Key Responsibilities

• Process and update customer and reseller orders in CRM on a real-time basis with high accuracy.
• Share product pricing with resellers as per the approved price matrix.
• Prepare, maintain, and circulate monthly pricing workings for all India partners.
• Handle website and paid incoming enquiries and guide end customers regarding pricing and authorized reseller details.
• Make outbound calls to resellers and end customers for RFQ and quotation follow-ups.
• Generate and share end-customer quotations as per company guidelines.
• Match and reconcile monthly billing reports and ensure data accuracy.
• Prepare daily sales reports, forecasts, and MIS for management review.
• Share required operational and sales reports through internal systems.
• Coordinate with internal teams (Sales, Accounts, Support) for smooth order execution.

Required Skills & Competencies

• Strong working knowledge of CRM systems and MS Excel.
• Good understanding of sales operations and order management processes.
• Excellent communication and follow-up skills.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Customer-oriented and partner-focused mindset.

Experience

• 1–3 years of experience in sales operations, order processing, or channel management (preferred).
• Experience working with distributors/resellers will be an advantage.