Engineer - Customer Support

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About the Role:

We are seeking a highly motivated and experienced 3D Printer Technical Application cum Support Engineer to join our dynamic team at ARK Infosolutions. The ideal candidate will have a strong background in additive manufacturing, hands-on experience with Formlabs SLA printers and/or Intech Additive Metal 3D Printers, and the ability to handle both pre-sales and post-sales technical support functions.

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Key Responsibilities:

1. Technical Application Support

• Demonstrate 3D printers (Formlabs & Intech) to potential clients with detailed technical knowledge.
• Conduct application studies, sample part printing, and benchmarking for customer requirements.
• Collaborate with sales and application teams to provide suitable 3D printing solutions.
• Assist clients in material selection and process parameters for various applications.

2. Installation & Training

• Install and configure Formlabs (SLA) and Intech (Metal 3D) printers at client sites.
• Conduct comprehensive training for end-users on hardware, software (PreForm, Magics, etc.), and post-processing.
• Ensure seamless onboarding for new customers.

3. Post-Sales Technical Support

• Provide timely technical assistance for troubleshooting hardware/software issues.
• Perform routine maintenance, calibration, and servicing of 3D printers.
• Coordinate with OEMs (Formlabs, Intech) for escalated technical issues and firmware/software updates.
• Maintain service logs and customer support records.

4. Documentation & Reporting

• Create and maintain technical documentation, service reports, and application case studies.
• Report product feedback to the internal product management team for improvements.

5. Trade Shows & Customer Engagement

• Participate in exhibitions, workshops, and customer events as a technical representative.
• Deliver presentations and hands-on demos to promote brand awareness.

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Required Skills & Qualifications:

• Bachelor's Degree/Diploma in Mechanical Engineering, Mechatronics, or a related field.
• Minimum 3 years of experience in additive manufacturing or 3D printer support roles.
• Strong hands-on experience with Formlabs (SLA) printers and Intech metal printers is preferred.
• Proficiency in slicing software (e.g., PreForm, Magics, Cura) and CAD tools (SolidWorks, AutoCAD, etc.)
• Understanding of SLA, SLS, DMLS/SLM technologies, and post-processing workflows.
• Excellent problem-solving, communication, and customer-handling skills.
• Willingness to travel for installations, training, and support.

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Preferred Certifications (Not Mandatory):

• Certified Additive Manufacturing Professional (CAM-P)
• OEM Certifications from Formlabs or Intech (if any)

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What We Offer:

• Exposure to cutting-edge 3D printing technologies
• Training and certification opportunities with global OEMs
• Dynamic and collaborative work environment
• Competitive salary and growth opportunities