Customer Success Executive

Job Description:

We are looking for an intern to support customer lifecycle management and user enablement activities for the Chaos ecosystem, particularly Enscape. The role involves customer engagement, operational coordination, and assisting with beginner-level user onboarding and documentation.

Key Responsibilities:

• Manage and track welcome kit distribution for new customers.
• Conduct CLM calling cycles (Cycle 1 & Cycle 2) for customer engagement and follow-ups.
• Maintain CRM updates and customer interaction records.
• Assist in preparing beginner-level documentation and knowledge resources for users.
• Support basic onboarding or training sessions for new Enscape users.
• Coordinate with internal teams for customer engagement and support activities.

Requirements:

• Basic understanding of Chaos as a brand and its visualization tools.
• Familiarity with Enscape software and real-time visualization workflows.
• Good communication and coordination skills.
• Ability to interact with users and support training / onboarding sessions.
• Candidate must bring their own laptop.