Director, TA Operations & Enablement

WHAT YOU'LL DO

• Architect and implement a structured assessment framework that standardizes candidate evaluation, reduces bias, and improves hiring quality across all functions and regions.
• Partner with the Global Head of TA to deliver strategic initiatives, building credibility with recruiters, hiring managers, and partners through transparent communication and reliable execution.
• Drive TA operational excellence through SOP development, data audits, and process governance that ensures consistent execution across the function.
• Partner with Technology, Legal, Finance, and HRBPs to modernize the recruiting tech stack: prioritize Greenhouse feature adoption, deploy Appian-built automation, design and deploy reporting that supports global TA efforts, and troubleshoot system integrations to lift recruiter efficiency against measurable benchmarks.
• Manage and develop a high-performing TA operations team by coaching talent, setting clear performance expectations, and fostering a culture of continuous improvement and innovation.

REQUIRED QUALIFICATIONS

• Education: Hold a Bachelor's degree or higher
• Operations Leadership: 12+ years of progressive product or operations leadership experience in enterprise environments, with at least 5 years within HR or Talent Acquisition functions.
• Assessment Expertise: At least 2 years of hands-on experience designing, implementing, and optimizing structured assessment platforms and candidate selection frameworks that drive hiring quality.
• Workflow Design: Demonstrated success designing and scaling tailored workflows and operational models across varied business functions and international regions.
• Execution Excellence: Proven history of operating as an execution machine, staying ahead of the ask, owning projects end-to-end, and taking personal accountability for outcomes.
• People Leadership: Proven success managing, coaching, and developing talent with a track record of building high-performing teams.
• Technical Capability: Demonstrated history of hands-on capability including building workflow maps, configuring system rules, auditing data, writing SOPs, and troubleshooting technical integrations.
• Technology Expertise: Deep expertise in enterprise ATS/CRM platforms such as Greenhouse, SuccessFactors, or Workday, and recruiting automation tools including AI sourcing/screening, assessment tools, scheduling platforms, and candidate engagement technologies.
• Vendor Management: Proven experience overseeing TA vendor ecosystems, conducting audits, leading contract negotiations, enforcing SLAs, and driving operational accountability.
• Travel Required: Once a month to HQ.

PREFERRED QUALIFICATIONS

• User-Centric Design: Experience in user-centric design principles applied to talent acquisition systems and candidate experience optimization.
• Greenhouse Platform: Direct experience with Greenhouse ATS configuration, optimization, and advanced feature implementation.
• Recruitment Marketing: Experience in recruitment marketing strategies, employer branding campaigns, and candidate engagement initiatives.
• Analytics: Experience in reporting and analytics within TA or other operational domain

Tools and Resources

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information, visit appian.com.

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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