Lead Business Technology Engineer

About the Team:

The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We design, optimize, and scale the enterprise systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology and enable our corporate growth in the automation market.

The Opportunity:

This lead role is designed for an elite systems expert who thrives at the intersection of enterprise architecture, AI innovation, and stringent security compliance. You will have the autonomy to direct the design and management of multiple complex Google Workspace (GWS) tenants, including environments built to strict CMMC and FedRAMP requirements. You will pioneer the rollout of cutting-edge GWS AI tools and engineer seamless integrations across our tech stack, working face-to-face at our corporate headquarters.

What You'll Do:

• Multi-Tenant Architecture: Design, configure, and manage multiple complex Google Workspace tenants, ensuring continuous alignment with FedRAMP and CMMC compliance standards.
• AI Integration & Management: Serve as the subject matter expert for GWS AI tools. Manage, support, and optimize embedded AI features (e.g., Gemini for Workspace) to drive workforce productivity and secure data handling.
• Innovation & Feature Rollouts: Stay on the cutting edge of Google Workspace capabilities. Architect the testing, piloting, and organization-wide deployment strategies for new features and platform updates before they reach production.
• Security Partnership: Work closely with Information Security and Network teams to implement zero-trust controls, data loss prevention (DLP) policies, and access management across all GWS environments.
• Seamless Integrations: Architect and maintain advanced integrations between GWS and other core enterprise platforms, ensuring a frictionless, high-performance experience for end-users.
• Support & Management Plans: Develop and execute platform management plans and standard operating procedures (SOPs). Serve as the Tier-3 escalation point for the most complex technical issues involving routing, policy conflicts, and advanced troubleshooting.
• Scripting & Automation: Utilize GAM, Google Apps Script, and Python to automate routine administration, reporting, and complex workflow optimization.

Required Qualifications:

• Degree: Minimum of a Bachelor of Science or Bachelor of Arts in Computer Science, Management Information Systems (MIS), Information Technology, or a related technical discipline.
• 7+ years of experience in desktop engineering or similar IT-related roles.
• Demonstrated experience managing multiple, highly complex GWS tenants, specifically in environments subject to strict regulatory frameworks (e.g., CMMC, FedRAMP).
• Hands-on expertise configuring GWS security center, complex mail routing, Google Vault, and enterprise identity integrations (e.g., SAML, SSO via Okta or Microsoft Entra ID).
• Proven capability in managing, testing, and supporting enterprise AI tools within a modern productivity suite.
• Working knowledge of scripting and API automation for GWS (e.g., GAM/GAMADV, Google Apps Script, Python).
• Strong communication and collaboration skills, with the ability to work across teams.

Preferred Qualifications:

• Certifications: Google Cloud Professional Workspace Administrator.
• Deep technical understanding of zero-trust security models and government compliance auditing processes.
• Experience building sophisticated, automated user lifecycle workflows spanning multiple SaaS applications.

Compensation:

The base salary range is $100,000 to $200,000 USD. The base salary range represents a good faith and reasonable estimate at the time of posting. Actual compensation depends on factors including relevant work experience, qualifications, internal peer equity, and market and business conditions. A discretionary bonus may be awarded in recognition of individual and company performance. Certain positions may be eligible for equity awards.

Benefits:

Appian offers a comprehensive benefits package including a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Benefits vary by country.

Growth and Community:

Appian provides training and development through mentorship, the First-Friend program, a leadership program for new and aspiring managers, Appian University, skills-based training, and tuition reimbursement. Employees also participate in eight employee-led affinity groups.

Equal Opportunity:

Appian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with applicable laws.