Senior Business Technology Engineer

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Are you a technical leader ready to architect, optimize, and scale the mission-critical platforms powering a global pioneer in enterprise transformation? Move beyond daily maintenance to bridge strategic engineering gaps, guide cross-functional teams, and future-proof the complex software layers that enable our global workforce.

About the Team:

The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We design, optimize, and scale the enterprise systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology and enable our corporate growth in the automation market.

The Opportunity:

This lead role is designed for an elite systems expert who thrives at the intersection of enterprise architecture and technical execution. At Appian, you will have the autonomy to direct end-to-end system assessments, implement robust configuration and coding solutions, and pioneer methodologies to simulate user interactions before updates reach production, all while working face-to-face in a culture that champions collaboration and rapid technical innovation at our corporate headquarters.

What You'll Do:

• Secure Environment & CMMC Management: Manage, govern, and maintain established secure IT enclaves compliant with Cybersecurity Maturity Model Certification (CMMC) and NIST 800-171 frameworks. Ensure ongoing compliance of endpoints, infrastructure, and access controls against stringent federal and DoD standards.
• Strict Patch Management Execution: Enforce and support rigorous patch management SLAs for OS and third-party applications across all environments. Continually test, deploy, and verify updates to maintain CMMC compliance, mitigate zero-day vulnerabilities, and ensure uninterrupted system functionality.
• Monitor and address security vulnerabilities, partnering with security teams to mitigate risks.
• Zero-Touch Provisioning: Maintain and improve automated onboarding/offboarding workflows using Windows Autopilot and Apple Business Manager / Automated Device Enrollment.
• Scripting & Tooling: Write and maintain operational scripts (PowerShell, Bash, Python) to automate software distribution, settings configuration, and routine IT tasks.
• Workflow Optimization: Identify manual IT support processes and build automated workflows to streamline operations and improve end-user resolution times.
• Tier-2 / Tier-3 Escalations: Serve as an escalation point for complex technical issues involving endpoint OS performance, policy conflicts, and software deployment failures.
• Documentation & Standards: Maintain clear technical documentation, system configurations, and standard operating procedures (SOPs) for the IT team.
• Cross-Team Execution: Partner with Information Security and Network teams to implement security controls and ensure endpoint compatibility with company systems.

Required Qualifications:

• Degree: Minimum of a Bachelor of Science or Bachelor of Arts in Computer Science, Management Information Systems (MIS), Information Technology, or a related technical discipline.
• 4+ years of experience in desktop engineering or similar IT-related roles.
• Demonstrated experience configuring, managing, and troubleshooting both Windows 10/11 and macOS operating systems in an enterprise setting.
• Experience administering enterprise device management systems (e.g., Microsoft Intune for Windows; Jamf Pro, Addigy, NinjaOne, or Intune for macOS).
• Working knowledge of PowerShell (Windows) and Bash / zsh (macOS) for administrative automation.
• Practical experience with endpoint encryption, antivirus software deployment, and identity management basics (e.g., Microsoft Entra ID / Azure AD, Okta).
• Strong communication and collaboration skills, with the ability to work across teams.

Preferred Qualifications:

• Experience with zero-trust security models and endpoint protection tools.
• Knowledge of cloud-based IT solutions (e.g., Azure AD, Google Workspace, AWS WorkSpaces).
• Certifications: Microsoft Certified: Modern Desktop Administrator

Compensation:

The base salary range is $75,000 to $175,000 USD. The range represents a good faith and reasonable estimate at the time of posting. Actual compensation depends on relevant work experience, qualifications, internal peer equity, and market and business conditions. A discretionary bonus may be awarded in recognition of individual and company performance. Certain positions may be eligible for equity awards.

Benefits:

Appian offers a comprehensive benefits package including a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, learning and development resources, mentorship, the First-Friend program, Appian University training, and tuition reimbursement. Benefits vary by country.

Community:

Appian fosters inclusivity through eight employee-led affinity groups that plan social, educational, and outreach activities.

About Appian:

Appian provides AI automation for the most important business processes at the world's largest organizations. Our platform is known for its unique power, reliability, and scale. We've been automating processes for more than 25 years.

Equal Opportunity:

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws.