Business Analyst

Job Summary

The Business Analyst – HIS/EMR Implementation will support the analysis, documentation, validation, and implementation of healthcare business requirements for hospital information systems and electronic medical record solutions. The role involves working with users to understand operational needs, documenting workflows, preparing requirement documents, supporting testing activities, and assisting with go-live and stabilization. This role is suitable for candidates with healthcare domain exposure and strong analytical and documentation skills who want to grow in healthcare technology projects.

Key Responsibilities – Requirement Gathering Support

• Assist in collecting business and functional requirements from hospital departments and end users.
• Document meeting notes, business needs, workflows, and pain points.
• Support the preparation of BRDs, FRDs, user stories, process flows, and requirement matrices.
• Ensure requirements are clearly documented, reviewed, and updated as needed.

Key Responsibilities – Process Documentation

• Map as-is and to-be workflows for clinical and administrative processes.
• Support process improvement initiatives linked to HIS/EMR implementation.
• Maintain updated documentation for workflows, SOPs, forms, and business rules.
• Coordinate with SMEs to verify process accuracy.

Key Responsibilities – Coordination with Stakeholders

• Work closely with senior analysts, project managers, departmental users, IT teams, and vendors.
• Follow up on pending inputs, requirement clarifications, approvals, and action items.
• Support workshop scheduling, stakeholder communication, and issue tracking.
• Help ensure alignment between business expectations and implementation progress.

Key Responsibilities – Testing Support

• Prepare test cases and support execution of SIT and UAT.
• Log defects, track resolution, and retest corrected issues.
• Validate business scenarios and confirm system behavior against requirements.
• Assist end users during testing cycles and issue reproduction.

Key Responsibilities – Data, Training, and Go-Live Support

• Support master data collection, validation, and migration-related activities.
• Assist in user training preparation and documentation.
• Provide support during go-live, hypercare, and stabilization.
• Help track user issues, enhancement requests, and adoption feedback.

Required Qualifications

• Bachelor’s degree in Healthcare, Business, IT, Life Sciences, Health Informatics, or related field.
• 3–5 years of experience as a Business Analyst or Functional Analyst, preferably in healthcare IT projects.
• Exposure to hospital workflows, HIS, EMR, or healthcare applications preferred.
• Good understanding of requirement documentation and testing support processes.

Required Skills and Competencies

• Strong analytical and problem-solving skills.
• Good documentation and communication skills.
• Ability to understand and map business processes.
• Basic knowledge of hospital operations and clinical workflows.
• Familiarity with Excel, Word, PowerPoint, Visio, JIRA, or similar tools.
• Ability to work with cross-functional teams in a project environment.
• Attention to detail and willingness to learn healthcare systems deeply.

Preferred Experience

• Experience in hospital implementation projects or healthcare operations.
• Exposure to UAT, data migration support, and go-live activities.
• Certification or training in business analysis is an advantage.
• Knowledge of healthcare terminology and digital health systems preferred.

Key Performance Indicators (KPIs)

• Timeliness and accuracy of documentation.
• Quality of workflow and requirement records.
• Test case preparation and issue tracking effectiveness.
• Responsiveness to stakeholder follow-ups.
• Support quality during go-live and stabilization.
• Contribution to project documentation and delivery milestones.