CS Enablement Program Manager

Role

We are looking for a Senior CS Enablement Program Manager to join our team. This is a hybrid capacity based in Bangalore role (EMEA working hours), reporting to the Manager, CS Enablement in the CS Enablement department. In this role, each program manager owns a Customer Success audience and answers for its readiness. Taking ownership of a core function—such as Professional Services, Technical Services Management, or Support—you will run enablement like a product line by turning stakeholder roadmaps, team pain points, and quarterly priorities into structured programs that move key business metrics.

What You’ll Do (Role Expectations)

• Own the enablement roadmap for an assigned CS audience, mapped to that function's priorities
• Be the named owner for your stakeholders, running monthly syncs, maintaining key relationships, and keeping the roadmap aligned
• Build the business case for each initiative to ensure all programs deliver clear value
• Coordinate across pillars to deliver structured programs including onboarding, new-hire, intermediate, and advanced learning journeys
• Report quarterly on the link between your programs and at least two business outcomes for the function

Who You Are (Success Profile)

• You act like an owner, driven by a passion for the mission and a bias for action while navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator who embraces a culture of candid feedback to build trust and achieve shared goals.
• You are customer-obsessed, building deep empathy for internal and external stakeholders to anchor decisions in solving real-world problems.
• You operate with urgency, maintaining a relentless focus on execution and delivering high-impact results in a fast-paced environment.
• You champion simplicity by distilling complex problems and technical concepts into clear, actionable plans and precise communication.

What We’re Looking For (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 7+ years in program management, enablement, or a customer-facing CS / PS role
• A track record of owning stakeholder relationships and delivering structured programmes end to end
• Strong business-case and prioritisation discipline
• Excellent communication across technical and leadership audiences

What Will Make You Stand Out (Preferred Qualifications)

• Domain familiarity with one of PS, TSM, or Support workflows
• Experience working inside an enablement measurement framework