Senior Manager, Software Development Engineering

Role

As the Senior Manager of Software Test Engineering for the Zero Trust Exchange organization at Zscaler, you will play a critical role in driving our visionary innovation over the next decade. Reporting directly to the Senior Director of Software Engineering, you will lead a high-performing team in rapidly scaling the Zscaler Client Connector Portal service. In this San Jose, CA-based role, you will work closely with the executive team to deliver cutting-edge services that transform the industry.

What you'll do (Role Expectations)

• Lead the Quality Assurance team to embrace the AI Development Lifecycle while collaborating closely with peer product and operations teams
• Direct cloud operations including upgrades, scalability improvements, and troubleshooting to ensure optimal service performance
• Drive the transition of the engineering team to a comprehensive, full-service ownership model
• Partner with product management to define, refine, and execute the strategic product roadmap

Who You Are (Success Profile)

• You act like an owner with a deep passion for the mission, navigating seamlessly between high-level strategy and hands-on execution.
• You are a high-trust collaborator who thrives on open feedback, candor, and building collective success.
• You are customer-obsessed, developing deep empathy for users and aligning engineering decisions to solve their real-world problems.
• You serve as a positive force, tackling complex problems with contagious energy and inspiring your team to focus on solutions.
• You operate with urgency, balancing speed and quality to execute and deliver high-impact results in a fast-paced environment.

What We're Looking for (Minimum Qualifications)

• Experience integrating AI-driven methodologies or AI Development Lifecycle (AIDLC) principles into software development and QA workflows
• 7+ years of experience building, leading and scaling Quality Assurance or software engineering teams
• 5+ years of experience working with cloud-based deployments and cloud operations
• 3+ years of experience with hyperscale cloud platforms, specifically AWS
• Bachelor's or Master's degree in Computer Science or a related technical field
• Hands-on experience writing Python and shell scripts for automation and with proficiency in Java, SSL, and MySQL

What Will Make You Stand Out (Preferred Qualifications)

• Current, hands-on experience utilizing AI Development Lifecycle (AIDLC) methodologies to optimize software delivery
• In-depth, advanced knowledge of Kubernetes and microservices architectures
• U.S. citizenship - work scope can include working in a federal environment