Quote Operations Associate

Role

We are looking for a Quote Operations Associate to join our team. This is a hybrid India-based role, reporting to the Director, Global Deal Operations in the Deal Desk Operations department. You will play a critical role in the successful execution of renewal quotes while ensuring consistent adherence to strategic goals, commitments, and compliance with all corporate policies. As a value-add business partner, you will work collaboratively across operational teams to create preparatory draft renewal quotes, provide expert guidance, and maintain focus on financial and revenue compliance.

What you’ll do (Role Expectations)

• Be a Salesforce CPQ SME, with strong understanding of SKU/quote configuration, SKU migration mapping, quote structuring, and relevant corporate/financial/sales policies
• Build and maintain operational relationships across your coverage area; partner with leadership to drive global best practices across the team
• Ensure policy-compliant quoting, including reviewing and granting SKU use-case exceptions only in line with business policy
• Resolve quoting issues end-to-end: troubleshoot operational quoting problems, understand contract/subscription data impacts, and escalate for support when needed
• UAT new quote processes/system enhancements

Who You Are (Success Profile)

• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
• You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• Renewal Quoting/Quoting experience
• 3+ years in Sales Operations Support, Quote Support or Order Management
• Working cross-functionally with operational teams in quote creation
• Strong analytical and organizational skills; attention to detail, dependable with deadlines, multitask
• Proficient with Salesforce.com, Quote applications (preferably CPQ), MS Office, G-suite, Tableau, and Salesforce Reporting

What Will Make You Stand Out (Preferred Qualifications)

• Experience leveraging AI or automation tools to streamline quote-to-cash workflows, enhance quote accuracy, or optimize revenue operations
• High-Tech/SaaS industry experience
• Bachelor’s degree in a relevant field; MBA a plus