Account Manager

Roles & Responsibilities

• Oversee the end-to-end onboarding of customers, ensuring a seamless transition from contract closure to first bill generation and successful utilization of the software.
• Act as the primary point of contact for clients, building and maintaining strong, long-lasting relationships with key decision-makers and stakeholders.
• Understand clients' business requirements and challenges to effectively guide product usage and setup, including customization, configuration, and integration within the customer's existing systems.
• Conduct product demonstrations and provide expert guidance on how ZoTok.ai can address clients' specific needs and deliver tangible results.
• Provide training to customer teams to ensure they are fully equipped to use ZoTok.ai effectively and independently.
• Monitor initial product usage and offer ongoing support to ensure successful adoption and satisfaction.
• Ensure smooth communication throughout the onboarding and implementation process, serving as a trusted advisor to the client.
• Collaborate with internal teams to troubleshoot any issues during the onboarding process, ensuring customer needs are met promptly.
• Provide regular updates to management on client success metrics, customer feedback, and areas for improvement in the customer journey.
• Maintain accurate records of client interactions, feedback, and onboarding progress using CRM software.
• Ensure that the customer is well-supported throughout their journey, from onboarding through to achieving their first successful product usage and invoice generation.

Requirements:

• More than 3 years' experience in Customer Success, Client Onboarding, or similar roles within the IT/Product SaaS industry.
• Bachelor's degree is mandatory (negotiable for candidates with relevant industry experience).
• Working experience in Distribution or Commerce industries is a plus.
• Strong understanding of Supply Chain Management concepts and processes.
• Excellent communication, relationship-building, and presentation skills.
• Ability to thrive in a fast-paced, customer-focused environment.
• Self-motivated with a proactive attitude and a passion for driving customer success.