Learning & Org Development Manager

About the role

Responsible for driving the full learning cycle at Zeta – from detailed learning needs analysis and diagnosis through content design, facilitation, vendor partnering, and impact measurement – in close partnership with HRBPs and business leaders. The role also leads organization-wide, high-impact learning programs and oversees learning operations, including learning technology, compliance training, budgets, and policies. This role will require close collaboration with Business stakeholders, People Partners, and the larger People Success team.

Responsibilities

• Partner with HRBPs to conduct detailed learning needs analysis (LNA) using data insights, performance trends, and structured discussions with leaders, managers, and employees.
• Diagnose capability gaps at the individual, team, and organizational levels, and translate them into clear learning objectives and solution recommendations.
• Design and develop learning content and journeys across behavioral, functional, technical, and leadership areas, applying sound instructional design principles and blended formats.
• Facilitate learning sessions, workshops, and programs, creating engaging experiences for diverse audiences.
• Partner closely with HRBPs and business leaders to understand priorities, co-create learning solutions, and drive adoption within their teams.
• Identify, evaluate, and manage external vendors and consulting partners – from scoping and selection through delivery and quality oversight.
• Measure learning effectiveness and business impact using structured evaluation frameworks, and use insights to continuously improve programs.
• Lead organization-wide, high-impact learning programs end-to-end – from design and rollout through communication, adoption, and impact measurement.
• Drive capability-building initiatives such as manager and leadership development, role-level certifications, and function-specific training.
• Own learning policies and manage learning budgets, including planning, allocation, spend tracking, and reporting.
• Govern mandatory compliance training (e.g., Infosec, POSH, Code of Conduct), ensuring timely completion and audit-ready records.
• Oversee learning technology, including LMS administration, learning KPIs, and dashboards that give leaders actionable insights on learning.

Skills

• Learning Needs Analysis & Diagnosis
• Instructional & Content Design
• Facilitation
• Stakeholder & HRBP Partnering
• Program Management
• Vendor Management
• Learning Analytics & Learning Tech (LMS)

Experience & Qualifications

• 8+ years of experience in L&D, with hands-on ownership of the full learning cycle – LNA, diagnosis, content design, facilitation, and evaluation
• Qualification - MBA/ Master's in psychology from a reputed institute
• Experience with managing learning/ other talent programs/ processes (from design, delivery, execution, communication, logistics, follow through and closure)
• Strong analytical, interpersonal and communication skills
• Experience with managing LMS, related data and reporting
• Demonstrated experience in partnering with business leaders and teams
• Experience with application of L&D/OD concepts, principles, methodologies, and tools