Payroll Specialist & Client Support Associate

Position Overview:

We are looking for a polished, client-ready Mid-Level Payroll Specialist & Client Support Associate to join our outsourced payroll operations team. This role requires both technical payroll processing expertise across multiple platforms and the professional communication skills to confidently represent our team in employee-facing interactions and strategic client meetings. The ideal candidate is equally comfortable running a full payroll cycle and speaking articulately with a business owner alongside an Account Executive.

Key Responsibilities:

Payroll Processing

• Process accurate and timely payrolls for assigned client accounts across Prism HCM/HR, ADP Workforce Now (WFN), and Paylocity
• Manage multi-frequency payroll schedules (weekly, biweekly, semi-monthly, monthly) with precision
• Review and audit payroll inputs including timekeeping data, deductions, garnishments, and special pay items
• Perform pre- and post-payroll audits to ensure accuracy prior to transmission and funding
• Process off-cycle payrolls, corrections, and manual check requests as needed
• Maintain organized payroll records and ensure documentation is audit-ready at all times

Employee Communication & Support

• Serve as a responsive point of contact for employee payroll inquiries received via email or phone
• Communicate clearly and professionally in written and verbal English across all correspondence
• Resolve paycheck discrepancies, direct deposit issues, tax withholding questions, and related concerns with accuracy and empathy
• Escalate complex issues appropriately while keeping employees informed of resolution timelines

Client & Account Executive Support

• Partner with the assigned Account Executive as a technical resource during client meetings with payroll decision-makers and business owners
• Speak knowledgeably about payroll processes, platform capabilities, and compliance considerations in a professional, client-facing setting
• Assist in preparing meeting materials, reports, or payroll summaries as needed for client discussions
• Help identify client needs or concerns during interactions and relay relevant information to the account team

Required Qualifications:

• 5+ years of payroll processing experience, with hands-on proficiency in at least two of the following: Prism HCM/HR, ADP Workforce Now, Paylocity
• Exceptional written and verbal English communication skills: professional, clear, and client-appropriate in all settings
• Demonstrated experience handling employee payroll inquiries via email and/or phone
• Strong organizational skills with the ability to manage multiple client payrolls simultaneously under deadline pressure
• High degree of accuracy and discretion when handling sensitive employee and compensation data

Preferred Qualifications:

• Proficiency across all three platforms: Prism HCM/HR, ADP Workforce Now, and Paylocity
• Experience working in an outsourced payroll or PEO/HRO service environment
• Comfort presenting information or participating in client-facing meetings alongside senior team members
• FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional) designation
• Bilingual abilities are a plus, though fluency in professional English is required

Work Environment:

This role blends behind-the-scenes payroll operations with visible, client-forward responsibilities. The specialist will work closely with Account Executives and may join client calls or meetings as a payroll subject matter resource. Strong interpersonal presence and professional maturity are essential.