Senior Vice President, Client Services, India

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalization at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

About the Role

Reporting to the Head – Client leadership, this role involves working on the biggest advertiser of the country, leading and bringing in competitive insights, and working under pressure with short turnaround times.

Responsibilities

• Establish leadership stance among key stakeholders
• Translate the client’s needs into clear direction for Mindshare and GroupM resources
• Become familiar with the client’s organizational structure, business model, marketing calendar, and needs of key stakeholders
• Understand the Mindshare way of working and navigate through the verticals

Goals

• In three months: Establish leadership stance, translate client needs, become familiar with client’s structure, and understand Mindshare’s way of working
• In six months: Foster strong client relationships, be recognized as a trusted advisor, execute competitive insights, identify opportunities, and collaborate with internal teams
• In 12 months: Set up a mechanism to share best work across Mindshare global and Group M India, and build client satisfaction

Daily Responsibilities

• Continuously analyze reports on FMCG trends, market changes, and competitive intelligence
• Act as a client visionary by bringing a highly valued perspective to the client
• Collaborate with different teams to turn insights into actions
• Ensure timely team appraisals and clear development goals
• Consolidate and strengthen senior client relationships
• Cultivate client satisfaction through proactive feedback solicitation
• Act as a client visionary, providing valuable perspectives based on a deep understanding of their business landscape, challenges, and opportunities
• Develop and execute comprehensive strategic approaches aligned with the client's business objectives
• Oversee business financial accounting
• Manage campaign development schedules and investment charters
• Supervise, support, and manage work related to business growth and strategic development
• Inspire and unify the team by articulating shared goals and fostering a collaborative environment
• Lead and establish collaborative operating models across senior stakeholders
• Uphold a talent-centric approach in all operations
• Review agency capabilities and resources needed to service
• Drive thought leadership and industry-defining work through structured communication planning and full utilization of cross-functional WPP capabilities
• Develop a roadmap for transforming and maturing the client's approach to media and marketing
• Work with Choreograph, GroupM Investment, Talent, and delivery teams on solutions as outputs from digital maturity assessments
• Determine strategic segment/audience review consumer journey, media touchpoints, and engagements using a guided measurement framework to determine KPIs

Requirements

• Understanding business principles and good practice to perceive issues in both financial and commercial terms
• Highly passionate, collaborative, outgoing, adaptive media/business leader and thinker
• Articulation of thoughts/ideas/insights is a critical ask for this role
• Proven track record of collaborating with key decision-makers within
• Extensive experience engaging with various stakeholders, including suppliers, advertising/marketing agencies, and media owners
• Experience of working on large FMCG and CPG brands is a definitive added advantage
• Deep understanding of the media landscape, industry intricacies, business dynamics, brand nuances, and consumer insights
• Comprehensive understanding of business principles and practices, with the ability to perceive issues from financial and commercial perspectives
• Strong business acumen and commercial orientation understands allocation of resources and the right proposition selling to clients
• Ability to understand Offline and Online and their role in shaping clients’ understanding of media buying/planning/brand investments/tools used

Minimum Qualifications

• Minimum 13 years+ total work experience in media business consultancy, market research/analytics or business analyst, of which at least 3-4 years have been spent working on media/communications planning related business. FMCG experience (client / agency) will be a definitive added advantage
• Exceptional team management abilities that foster a unified and esteemed work environment
• Highly refined presentation and facilitation
• Seasoned in overseeing substantial projects and managing their successful completion
• Acute inquisitiveness and understanding of an entrepreneur’s mindset

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.