Healthcare Analyst

Role overview

Support digital initiatives, application enhancements and process improvements in Life Sciences. Work under senior SME guidance with business users, product owners, QA and technical teams to document requirements, support UAT and assist solution delivery. Practical knowledge of at least one relevant domain is required.

Key responsibilities

• Support stakeholder interviews and workshops; document business needs, current workflows, gaps and proposed improvements.
• Prepare BRDs, functional requirements, user stories, acceptance criteria and process maps; clarify requirements and maintain traceability.
• Confirm business rules and compliance needs with senior SMEs; support change-impact assessments and relevant audit/validation documentation.
• Prepare and execute UAT scenarios with business users; validate data and system behaviour against approved requirements, log defects and support retesting.
• Investigate functional queries and escalate unresolved issues with clear evidence and business impact; support release readiness and post-release checks.
• Coordinate with business, IT, QA and vendors; participate in Agile ceremonies and track actions, issues, dependencies and deliverables.
• Prepare user guides, training materials and process documentation; assist end-user training and change management.

Required qualifications and skills

• Bachelor's degree in Life Sciences, Pharmacy, Biotechnology, Biomedical Sciences, Healthcare Management, Computer Science or a related discipline.
• 2-4 years of relevant Business Analyst or Functional Analyst experience, with practical knowledge of at least one Life Sciences domain.
• Experience in requirements gathering, functional documentation and process mapping; understanding of SDLC, Agile practices and UAT.
• Strong analytical, communication and coordination skills; ability to distinguish confirmed requirements from assumptions and seek specialist guidance.

Preferred domain exposure

One or more: Clinical Development/Operations (EDC, CTMS, eTMF, RTSM/IRT); Pharmacovigilance/Safety; Regulatory Affairs; Quality/Compliance (GxP and validation documentation); or Medical Affairs/Commercial. Expertise across all domains is not required.

Preferred tools

Requirements-management tools, Excel, PowerPoint, Visio or equivalent, and ServiceNow or other ticketing tools. Relevant exposure to Veeva, Oracle Argus/Empirica, clinical systems or Salesforce-based solutions is desirable.